Looking for care provision as Covid restrictions ease

Shamsah Lalji Read 277 times

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Looking for high-quality home care for your loved one is such an important and often complicated decision-making process. During the recent Covid-19 crisis, this has become more challenging and Radfield Home Care Richmond, Kingston & Hounslow has prepared a quick helpful guide in light of the recent easing of lock down restrictions - helping you to navigate through your care journey with added reassurance.

Things to consider as Covid lockdown restrictions are lifted….

Ask - How has the care provider responded to the challenges posed by Covid?

The right home care provider will always have your loved ones best interests at heart and will ensure that they are fully compliant with the latest Covid safety regulations. Throughout the crisis, Radfield has maintained the delivery of essential, safe and high-quality care to their clients and has sought expert opinion including liaison with the Care Quality Commision (CQC) and the UK Home Care Association (UKHCA). This has ensured that the much needed social contact with their clients could continue while also providing well received reassurance to their families and friends. Additional safeguards have been implemented, such as the use of Personal Protective Equipment (PPE), and modifications to the delivery of services have been made, including ensuring clients are aware of the new procedures and how they are being kept safe.

Radfield Home Care Richmond, Kingston & Hounslow Director, Shamsah Lalji explains:


“Ensuring the safety of our clients and staff has been our utmost priority. We always had more than enough Personal Protective Equipment required and even provided it to clients and family members who needed it. We protected clients by assisting them with their food shopping to minimise the need for them to go out, or for family and friends to come into their homes. We also offered video calls with family members on the carers’ phones so that clients could see their loved ones and talk to them regularly. We are very proud that none of our staff nor our clients contracted the virus.“


Read - Recent trusted unbiased reviews of care received by real clients

A key way of separating glossy marketing material from the actual care received by clients, is to visit a reputable home care review website. Similar to Tripadvisor for the tourism industry, Homecare.co.uk is the UK’s leading online review website for home care services. It allows clients, their relatives and loved ones to review the care they are receiving based on the quality of staff, standard of care received, office management team, dignity of services and value for money.

In June 2020, Homecare.co.uk awarded its prestigious Top Home Care Group Award to leading specialist home care provider Radfield Home Care.

Contact - The care management team.

A good measure of how suitable a home care company will be, and how they are adapting to Covid, is how the care team responds to your initial request for information and how they assess your loved ones needs. It is a great opportunity to raise any questions related to Covid in particular, as well as queries relating to the wider care services offered.

Radfield puts the client at the centre of all they do and offers a focused and specialised approach to home care services, guided by their family core values. Ensuring safety for all, new client enquiries are currently being conducted over the phone and a full run through of all safety measures related to Covid are thoroughly explained.

As an award winning family-run business, providing care for over 30 years, Radfield Home Care truly understands the importance of choosing the right care provider, especially during these difficult times. They continue to provide exceptional care by exceptional people and are committed to safeguarding their clients and carers throughout the current crisis and beyond.

If you would like to find out more about Radfield Home Care and the care support services offered, you can visit www.radfieldhomecare.co.uk or contact the branch directly on richmond.kingston@radfieldhomecare.co.uk or 02086 109 778.

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