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Wednesday, 05 July 2017 15:21

The carer’s role

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Values are everything to us at Radfield and we only select the most responsible carers who can both uphold our values and demonstrate their personality fit to our family culture. We can support and train people to be great Radfield carers but we can’t train someone to be a great person with the right attitude.

When a new carer begins to work at Radfield, they are carefully monitored and trained by our experienced care team. As well as learning the practical skills, we also monitor how well they interact with clients and if they form positive relationships with them.

We support our carers with ongoing feedback and training, and encourage them to progress into structured learning such as, undertaking diplomas in social care or progression to management level.

We are proud to have a high staff retention rate at 89%, whereas the industry standard is 30%. We consider this a reflection of how much we value our care staff and how we respect the work they do. Many staff members have remained with us from when we started in 2008.

Care Certificate Training

All staff working in Health and Social Care should complete the national entry level qualification but it is not obligatory. At Radfield, we ensure with our training that all of our carers exceed the standards outlined in the certificate.

All Radfield carers undergo training to meet our standards in the following areas:

Theoretical learning: 

Practical training covers:

  • Dementia care
  • Fire safety
  • First aid
  • Food hygiene
  • Health and safety
  • Infection control
  • Medication theory
  • Mental capacity and dolls
  • Moving and handling theory
  • Risk management
  • Safe guarding
  • Basic life support
  • Moving and handling people
  • Catheter and Conveen care
  • Stoma care
  • Pressure area care
  • Medication
  • Stocking care
  • Infection control
  • Gas and fire safety
  • Dementia training

 

What a carer can and can’t do:

Personal care

  • Washing, bathing and showering.
  • Dressing and undressing.
  • Cleaning teeth and dentures.
  • Shaving facial hair with an electric shaver.
  • Assisting with personal grooming; for example, brushing hair and applying makeup.
  • Toilet management and continence care, emptying and changing catheter bags but not resiting indwelling catheters.
  • Assisting with physical exercises to enable rehabilitation under the direction of a physiotherapist.

Day and night care

  • Companionship, social time with a client in or out of the house, walking or by car (planned).
  • Day sitting, being at a client’s home to provide personal and social care.
  • Night sitting, being awake to provide care during the night.
  • Night sleeping, sleeping at the client’s home and providing care if needed but not woken more than twice in a night (considered to be a waking night).

Moving

  • Moving and handling and use of lifting equipment, but not physically lifting a client without the correct equipment.

Medication

  • Medication collection and administering from prescribed and labelled containers.
  • Application of creams but not to broken skin, nor prescription creams without medical approval.
  • Monitoring blood sugar for diabetic clients but not injecting insulin.
  • Monitoring of weight and nutritional and fluid intake.

Household

  • Preparing meals, feeding and washing up.
  • Changing bed linen, laundry and ironing at the client’s home or at a laundrette.
  • Assisted shopping and help both to carry and put away items at a client’s home.
  • Shopping from a list and using client’s money to purchase items.

What a carer can’t do

  • Any of the roles above for anyone other than the client.
  • Household repairs or climbing ladders.
  • Duties that require a trained nurse. For example: changing dressings, giving injections.

At Radfield we have a mission: To be the best care company from whom to receive care and support, and to be the very best company for whom to work. We extend this mission with our Caring for Carers Pledge here…


Next steps:


 

Wednesday, 05 July 2017 09:30

Questions to ask a home care service

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At Radfield, we understand that looking for a home care service can be a difficult and confusing process. Unless you have knowledge and experience of how home care works, then your understanding of what questions you need to ask may be vague.

To make it easier for you, we have listed a set of vital questions to ask a potential home care service. You can also see an extensive list, with a checklist to download, on the Which? Site here

Do you visit me at home before care starts?

A home care service should have a care assessment process so that they can create a bespoke care plan for your needs and gather all the vital information they need to offer you a safe service, as we do at Radfield.

Their Care Manager should visit you in your home so that they can understand your living situation and conduct a health and safety risk assessment.

Your home care service should be asking you the following questions whilst creating your care plan:

  • Details of illness or conditions and any medication you require.
  • Do you have any challenges with hearing, sight or communication?
  • Do you have any mobility issues that need specialist help?
  • Any dietary needs or preferences.
  • Religious and cultural beliefs, lifestyle choices and preferences.
  • Who else is involved in support and care, for example, family members and health care professionals.
  • Does anyone hold Power of Attorney for you?

How often can I change (or can I cancel) my care package?

You want full control of the care service that is given to you at all times. Therefore, you should be able to change the care offered to you at any time, without a reason.

It is also vital to ask what terms or process there is to cancel the service and if you can have a trial period to asses if you are happy with the care before you commit to ongoing care.

Will I have the same carer each time and how many carers will I have?

Introducing a new person into your life and home can take time to get used to, and having a constant stream of different people caring for you is unsettling and far from ideal.

To cover the reality that a carer will go on holiday or might be off work due to illness, it is best to have more than one carer on a regular basis. This offers you the chance to get to know your carers and avoid having to unexpectedly deal with a carer you don’t know.

Also ask what the home care service policy is to cover emergency situations, such as if a carer is stuck in traffic or bad weather and can’t get to you. Will the home care service send another carer for your scheduled time?

For other emergency situations, such as if you have an accident, will the carer accompany you to hospital?

Just as important as having consistency, is to ask what happens if you simply can’t get along with your carer or feel uncomfortable with them. It does take several visits to get used to someone new in your home but in rare instances you may want someone else to attend to you and that should be your right.

What are your standards for hiring a carer?

Welcoming someone into your home extends a level of trust, so you need to be reassured that the care service is properly screening their candidates and not just hiring anyone.

Ask your service what process of selection they go through and the minimum requirements they have for hiring. At Radfield, we only hire if we would trust a carer to take care of our own family.

It is also essential to get confirmation that all hired carers have their employer references checked (more than one) and that a DBS police check  is conducted.

Do you supervise and train your carers?

After a new carer has been hired, they should have an induction and trial period under supervision and then undergo comprehensive training.

Ask what ongoing training the carers have access to and how the care service monitors the standards of an individual carer. A good agency will provide ongoing training to their carers, together with the opportunity for development.

Radfield carers are trained rigorously at all levels of practical care but also with an approach of warmth, dignity and respect that encompasses the Radfield family culture.

To ensure that corners are not cut, ask how the service monitors if a carer is completing all the tasks they are supposed to. Do they use time sheets and daily records of care, and do you have access to these?

What are your charges and what extras do I have to pay for?

An area of controversy surrounding home care, that has received much publicity, is the inclusion of a carer’s travel time within your scheduled time. Ensure you ask and clarify that the carer will stay with you for the full time that you are paying for. At Radfield, our carers’ travel time is not taken out of your care visit time.

Apart from standard hourly charges or charge per visit, ask if there are additional charges for weekend visits and bank holidays.

Ask for clarity and a full list of any additional charges you may incur, such as:

  • Mileage for trips
  • Expenses for trips
  • VAT (is this included)
  • National Insurance for the care worker.

Ensure that your home carer is employed, insured and bonded by the service provider. If a carer is self employed or contracted, then you may have personal liability or tax obligations and the agency will not be able to manage the quality of the carers work and enforce improvements if needed.

What regulations and insurance do you have?

Home care agencies have regulations and insurance to offer you more protection and a greater level of service than hiring a self-employed independent carer or an online matching service.

A CQC registered home care agency provides you with a managed service - this means that you have a qualified Care Manager who is approved and registered by the Care Quality Commission (CQC) overseeing the care that you receive. This is especially important for specialist levels of care such as medication management, handling/moving, catheter care and dementia care.

A managed service will also be responsible for ensuring all of its carers have thorough, up to date training, that their work is regularly monitored and that all staff have regular reviews and supervisions.

It also ensures that client care is reviewed regularly, that there is a person who takes responsibility for any issues that arise and will endeavour to resolve them promptly.

Ensure to ask your home care service if:

  • They are regulated by the Care Quality Commission (England).
  • They employ all of their care workers.

What level of support is provided and insurance cover available if a carer:

  • Has an accident.
  • Makes a mistake.

A reputable home care agency will always be happy to offer references from other clients that can confirm the level and quality of their care service.


At Radfield, we offer a fully transparent and accountable service and as the first UK health care business to receive B Corp certification, we are officially recognised as an ethical supplier that offers value to both its clients and its employees.

Contact us here and we will be happy to answer any of your questions for reassurance. Also, you can find an extensive list of answers on our Frequently Asked Questions page.

You can read what makes Radfield Home Care different here and why our clients highly recommend our service.


Next steps:


Thursday, 22 June 2017 12:06

How to discuss care needs

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You may have realised that your father or mother are at a stage where they need support from a care service. Perhaps their appearance is starting to look unkempt, they are becoming confused trying to do simple tasks or they have lost weight and judging by the contents (or lack of) in the fridge, are not eating regular meals. The need for care could be due to a new diagnosis, such as diabetes that requires careful monitoring or it could be that your mother is taking care of your father in the early stages of dementia and she is looking tired and losing weight.

If you have already read the page signs that a parent needs help, you may fear resistance or anger for even trying to broach the subject.

Your parents have dignity and when their children suggest that they need help, it’s a harsh reminder both of their ageing and of their decline. They’re most likely to be afraid.

Most elderly people want to remain living in their own home as they get older. When care is mentioned, an older person may become fearful that this means a residential care home with many of their belongings and their house being sold, and a loss of control over their life.

Explaining that introducing home care at an early stage helps to maintain independence and living at home for longer, should help to ease their fears.

  • Firstly, and most importantly, is to put yourself in their shoes. Understand that they could be facing deep fears about getting older. Try to get to the bottom of what their concerns are so that you can reassure them and address the issues.
  • Treat them like adults. A role reversal is not going to be easy for a parent when their children take charge. Show respect for their position as your parent and acknowledge that ultimately what they decide for themselves is their choice.
  • Highlight all the positives. Focus on the benefits of having home care, such as someone who can drive them to see friends or take them shopping. Someone to take care of difficult and heavy jobs in the house and someone to chat to for company. By stressing that introducing home care now will help them to stay at home for much longer, should ease their worries.
  • Be factual and remove emotion. Write a list of the reasons why you think they need home care help. Be rational and include any accidents or illnesses they have had – refer to our list of signs that a relative needs help. By tactfully presenting the facts in a clear manner, it could help your parent to face up to the truth.
  • Voice your concerns. Talk about what your fears are and ask them if they might agree to accepting help for your sake or for their grand-children’s sake, but avoid an overload of guilt.
  • Stress that they remain in control at all times. A home care plan is put together for their needs, on their terms and it can be changed at any time.
  • Propose a trial period. If your parents can see that they control the process they are more likely to agree. Start by suggesting a visit from one of our care managers who can answer all their questions and talk them through the process. Once they start care, most of our clients say they wish that they had done it years before.

Bill and Sandra*

One of our clients Bill had been widowed two years previously and had initially coped well, but his personal appearance had started to decline. He was not showering or shaving as often as he used to and his appearance was not his usual smart self.

Bill’s daughter Sandra had a family while also working full time so although she lived locally, she wasn’t able to visit or care for her father as much as she wanted to. As she became increasingly worried about her father, she tried to broach the subject of care but Bill was especially resistant.

After seeking our advice, Sandra gave her father a Radfield information brochure and told him about others in a similar position and their positive experiences from using our service. She suggested a meeting with one of our care managers so he could ask any questions but without any pressure to commit.

At the meeting, our care manager asked about Bill’s previous hobbies and explained how a care service could help him to get out for walks to the river where he used to love to fish regularly. As they talked Bill began to understand how flexible home care is and that it could help to improve his quality of life and independence.

After the meeting and after more discussion and reassurance he could cancel at any time, Bill agreed with Sandra to a four-week trial. He felt that one hour, three times a week, would help relieve some pressure both with the housework and the laundry being done for him. He also agreed to a weekly three-hour visit, so that he could get out for a walk to the river that he loved together with a visit to the riverside pub, to enjoy a beer which he hadn’t been able to do for some time.

After the four-week trial, Bill happily continued with his care service and said that he hadn’t realised that it could be so positive – he thought care was only to help with washing and dressing.

Sandra was relieved to know that her father was accepting help and that he was building a good relationship with the care staff, so that when the time came to increase his level of care there wouldn’t be any more resistance.

 


Next steps:

  1. What sort of care do I need? – an overview of the different levels of support.
  2. Why should you choose Radfield Home Care? read about why we stand out…
  3. Contact your local office by phone, or using our contact form, here…

*We have changed the names to respect the identity of our client.

Thursday, 22 June 2017 11:25

Signs that a parent needs care

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For a person who is growing older and trying to deal with physical and health limitations, asking for help can feel like too much of a burden to place on their family. Instead, telling family that everything is ‘fine’ and ‘okay’, when in fact they are struggling to manage.

Therefore, it’s essential we watch out for our parents as they age to monitor the subtle changes and signs that indicate they need help, so that they don’t have to ask. Also, to understand that not everyone is able or willing to accept that they can’t manage alone, especially in the early stages of mental decline.

By starting with gentle levels of home care, such as shopping or housework twice a week and gradually increasing it over time, it is usually easier to accept than a higher level of care that may have to be put in in short notice in response to a crisis such as a fall or illness.

Any of the following are signs that your parent or elderly relative needs some level of care support:

Emotional changes

  • Loss of interest in things they previously enjoyed.
  • Withdrawn and avoiding friends and family.
  • Mood swings, such as being hyper-excited to tearful.
  • Agitated or aggressive, and angry behaviour.
  • Depressed, no interest in anything or talking slowly/quietly.

Physical changes

  • Sleeping during the day with little energy.
  • Difficulty walking or getting out of a chair.
  • Unexplained bruises and injuries.
  • Weight loss or lack of appetite.

Mental status

  • No awareness of time.
  • Confusion over simple tasks.
  • Missing appointments.
  • Becoming secretive.

Personal care changes

  • Unwashed hair, uncleaned teeth or dirty nails.
  • Unkempt appearance.
  • Dirty and stained clothes.
  • Noticeable body odour or smell of urine.

Changes around the house

  • An untidy kitchen with dirty dishes pilling up.
  • Dirty or cluttered surfaces.
  • No fresh food or rotting food in the fridge.
  • Dirty plates and mouldy dishes left around the house.
  • Unopened mail or newspapers stacking up.
  • Missed payments for bills and utilities turned off.
  • Bedlinen not being washed regularly.

It’s not an easy conversation to have with a parent when they appear to be in decline and in need of care support, and you may experience resistance. Radfield can support you to broach the subject of introducing home care.

Firstly, we recommend reading How to discuss care needs for advice on how you can talk to someone close to you.

Secondly, one of our experienced care managers can help you to talk to a parent or relative about how introducing a low level of home care can have a positive impact on quality of life and offer more independence.

However, if someone close to you is showing any signs of mental decline and confusion in the first instance you should talk to their doctor.

 


Read next:

  1. How to discuss care needs – a guide to help you broach the subject.
  2. What sort of care do I need? – an overview of the different levels of support.
  3. Contact your local office for our advice and support in arranging home care support.

 

Friday, 26 May 2017 15:54

Home Care or Care Home?

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Everyone relies on their social network and after a bereavement, we need them even more. The ability to talk to neighbours over the garden fence or go to church and maintain contact with friends is vital.

For these reasons, most elderly people in the UK wish to remain living at home within their community as they get older (scie.org.uk). The thought of having to move from an area they have happily lived in for many years, in a house shared with family, can be distressing. 

Home care versus care homes

To retain well-being and quality of life, we believe that all efforts to remain at home are best for the elderly. With the support of home care services, many people are choosing to live at home for longer (scie.org.uk) -  it can be more economical and helps a person to maintain their dignity and sense of control as they age. 

What are the differences between home care services and a residential care home?

 

Living in your home

  • Living in familiar comfort with your lifetime of collected belongings and memories.
  • In a care home, you have to downsize to live in just one room.

Pets

  • A cat or dog is part of your family and a beloved friend.
  • Most care homes do not accept pets.

Flexibility

  • Home care is adapted to your needs or even rearranged at short notice.
  • A care home is a full, ‘always on’ service. You still pay for what you don’t need.

What you choose to eat

  • If you want to eat beans on hot buttered toast at 9 pm at night, your carer will make this for you – how you like it.
  • Care home meals are structured and are only available at meal times with little choice.

One-on-one care

  • With home care, your carer is there only for you.
  • In a care home, there are many other people to attend to and you don’t receive the same attention.

Independence and dignity

  • Staying in your own home allows you to retain control over your life without having your independence or dignity taken away.
  • Living in a care home takes away much of your privacy and people do become institutionalised.

Loneliness

  • A carer will drive you in their car to either see friends, go to church or go shopping and offers companionship when you need it.
  • Living in a care home can feel isolated: away from your friends with little opportunity to go out and there may be a possibility that you don’t like the other residents.

Support for the future on your terms

By gradually introducing home care and increasing it over time, then you can maintain control over growing older and also, know that you have support for unforeseen events or if you become ill. It’s a gentle way to integrate care on your terms, rather than the shock of a new environment and life change.

Most of the clients at Radfield, will tell you that starting home care early was the best choice they made and helped them live at home for longer.

Brenda is 89 and lives alone since her husband died five years ago. Her daughter, Maria, lives in London and wanted to know that her mother was well cared for. So, whilst Brenda was still reasonably fit and well, Maria arranged for Radfield carers to visit three times a week to help with shopping, cleaning and also for peace of mind, to let Maria know that her mother was safe.

After two years, Maria increased the care to a daily call to make sure that her mother was taking her increasing medication but also to run her mother to church and to see friends.

Last year, Brenda had a fall resulting in a brief stay in hospital. Had she not already had an ongoing care service at home, then it would not have been possible for her mother to return home and for this, Maria was grateful as it made an emotional situation so much more manageable.

Radfield carers now visit twice a day to help Brenda dress, prepare meals for the day and to take care of housework. In the last twelve months, they have also helped her with rehabilitation on her fractured pelvis, which gradually increased to gentle walks every day to regain her mobility. Maria believes that her mother may not have healed so quickly if she hadn’t had this daily one-on-one care.

Maria commented that after the fall, her mother became depressed and lost interest in going out. But, with the support of her carers helping her to maintain contact both with friends and the church, she made significant progress and is now her old self again.

Maria intends to continue home care for as long as she can for her mother.

The cost comparison between a residential care home and home care services.

As the cost of care homes increases, remaining at home can be the most cost-effective solution. More local authority funding can be available for home care, as a property is not considered in means-testing - unlike for a residential care home (June 2017).

A care home will on average cost from £600 up to £1,500 per week - depending on the level of needs and exclusivity.

Home care, for three visits per day, is an average of £460 per week - depending on additional mileage and weekends.

In the case of four visits per day or with a need for more than one carer at a time, a residential care home becomes more economical but this doesn’t factor in the emotional benefits of remaining at home.

What are the differences between home care, care homes and nursing homes?

Home care services are when a qualified carer comes to your home to support you living at home. They can cover specialist conditions and illnesses such as Parkinson’s, dementia, multiple sclerosis and palliative care. All carers are specially trained.

A care home is staffed 24 hours a day with qualified care assistants but the home does not need nursing requirements. Care homes are not able to meet the demands of someone who needs specialist care for dementia.

Nursing homes provide the same service as a residential care home with qualified care assistants but who are supervised by registered nurses and are equipped to provide care for specialist conditions and illnesses. Some nursing homes offer specialist care for dementia, with specially trained staff.


Next steps

  1. What Sort of Care Do I Need? - an overview of our services…
  2. Creating a care plan so you know what to expect during a home visit…
  3. Why should you choose Radfield Home Care? and why we stand out…
  4. Contact your local office by phone, or arrange a contact form, here

Saturday, 06 May 2017 16:52

Why choose us?

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Why Choose Radfield?

Radfield carers are trained rigorously at all levels of practical care but where we excel is our approach of warmth, dignity and respect that encompasses the Radfield family culture.

Our carers are intuitive to your needs and are experts at knowing when you might want to spend time having a chat about your family or when you might be feeling uncomfortable in an intimate situation.

What makes Radfield Home Care different

  • Our founders, Hannah and Alex, had the rich experience of being raised in a care home amongst their elderly residents and therefore understand the needs of clients and the care industry better than anyone.
  • Hannah is a qualified GP and has a lifetime’s experience of elderly care.
  • Radfield Home Care was established in continuation of the family care home business and family remains at the core of our values and culture.
  • We believe in and value our carers so much, that Hannah and Alex trusted the care of their grandparents, Lilian, Arthur, Joan and Trevor to the Radfield team.
  • We are responsive to all feedback and problems. As soon as we become aware of an issue, we deal with it to find a solution.
  • We use the latest technology solutions so that your well-being can be monitored in real-time by the office and family members, anywhere around the world.
  • You are always in control of your care. Our clients’ wishes are paramount and we provide the care that you wish to receive.
  • Radfield is the first UK health care business to have achieved B Corp certification status.
  • Our Caring for Carers pledge, means that Radfield stands out in our approach to ensuring our carers are well looked after, so that in turn they take care of clients in the best way possible.
  • Carers spend the full amount of time with you. Their travelling time is not taken out of your care visit.

 


"I started using Radfield nearly two years ago after I had taken a tumble at home. The carers are brilliant - they carefully and sympathetically listen to what you have to say.”
Christine Moyes, Worcester


 

How we take care of your supporting family

Communication and updates

Regular communication and updates are essential for family members’ peace of mind and our technology system allows access to care notes from anywhere in the world (small fee applies). Notes are always available in your home, to be read at any time by yourself and your family.

Support and information

Radfield care managers are always on hand to offer advice and support to family members, from information about legal responsibilities of care, to medication, future planning of care or as a reassuring emotional support.

 


“Thanks to all your carers who made a massive difference in mum’s life. She talks about all her carers with enormous affection and gratitude”
Paul B, Shrewsbury


 

How Radfield Takes Care of You

How we take care of you

Independence and control

Central to the Radfield values is an enabling approach to care. This means that we support and encourage you to do as much for yourself and make as many decisions for yourself as possible. We want you to retain your independence and feel in control - improving your quality of life.

Dignity and respect

You are always treated with the utmost respect by our carers to retain your dignity. Our carers are warm and friendly but are also trained to recognise where the acceptable level of informality lies, so that you are never made to feel uncomfortable in your own home.

Emotional support

Radfield understand that it can be isolating living alone or away from family, so we always act in your best interests and are on your side if you need support to deal with health care professionals.

 


“I personally cannot speak highly enough about the quality of care your staff provide on a daily basis during their home care visits. They show professionalism and sensitivity at all times. The management within the office is outstanding, and I have been helped and supported on a number of occasions when Valerie has needed extra care at very short notice. You have never let me down and have gone out of your way to satisfy my request and always provide the support and care that Valerie has depended upon. I want to thank you most profoundly as Valerie now moves into full time care. I will never forget all that you have done for us.”
Islay A, Worcester


 

What is takes to be a Radfield Carer

What it takes to be a Radfield carer

Radfield has a thorough recruitment process and we select only the most responsible and qualified carers that can uphold our values, and demonstrate their personality fit to our family culture.

Before hiring, we ask: would we trust them to look after our parents? Hannah and Alex have taken care of all their grandparents at Radfield Home care, so we can confidently say yes.

Carers undergo comprehensive training and are regularly supervised by our skilled team of supervisors, to ensure that their work is to the highest standard.

Carers must first achieve the Radfield standard in skills, such as:

  • communication
  • security in the home and adult protection
  • dementia care
  • health and safety, fire safety, first aid and food hygiene
  • medication training and competency assessment
  • practical moving and handling techniques
  • catheter care and infection control

We invest in and support our staff development as part of Radfield’s Caring for Carers pledge.

All of our carers are referenced and police checked, with no exceptions.

 


“Dawn, as a manager was great. She was supportive when needed and she always made us feel welcome to come to her with any problems. She was a lovely but firm manager, which is what you need. She praised us when we did things well and when we did something wrong she showed us how to be better carers. You learn from experience and mistakes.

Dawn was always pushing us to grow better as carers and gave us the right training when needed. She was a lovely manager to have.”
Taz Ahmed, Worcester


Radfield Home Care Standard of Skill

Our motivation to provide the best home care service:

  • Driving improvement in how people can live safely and independently at home as they grow older.
  • Challenging the stereotypes of ageing.
  • Helping to tackle loneliness amongst the elderly but also amongst working age people too.
  • Providing good employment opportunities and progression opportunities and supporting staff to develop their skills and watching them succeed.

 


Next steps


Saturday, 06 May 2017 16:51

Creating your care plan

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Radfield Home Care Assessment Process

Every situation is different and care needs are individual. Therefore, at Radfield Home Care, we have a process to ensure that we create the best care plan for you that is tailor made based on your own individual needs, preferences and wishes.

The stages of creating your care plan are as follows:

  1. We will contact you by phone after your initial enquiry, to first understand what the need is.
  2. We arrange a visit in your home so that we can find out what your needs are and how we can help you. This is an opportunity for you to ask questions and you may wish to have a family member or friend present.
  3. We create a unique care plan for your specific needs. You then review the care plan and can make adjustments before signing. Your carers use this plan so that you receive the exact care, delivered as you want it.
  4. You sign and agree the care plan. The plan is always in your home and you can make changes to it at any time.
  5. We agree to start care when you want us to start.
  6. Care begins. Your new carers will follow the initial care plan and if you have any agreed adjustments, they will inform the office and the plan will be amended.
  7. Ongoing review of care. Small changes and adjustments to your care are constantly monitored. For any significant changes, we hold a face-to-face meeting with yourself so that your care needs are always being met in the best way for you.

Responsive to feedback

We pride ourselves on the speed of responding to issues or feedback that requires changes. Our focus is that you are feeling well looked after and that your needs are being met. We send out a service feedback questionnaire every six months but feedback can be given at any time. We also extend this courtesy to our carers, so that they always feel well supported and enabled to give the best care.

Confidentiality

All information that you share with Radfield is treated with complete confidentiality and respect, and all recorded and stored data complies with the Data Protection Act

Your wishes are paramount

We comply with the Mental Capacity Act. This means that your wishes are paramount and we provide the care that you wish to receive. We always listen to and respect family guidance, and we appreciate that input is well meaning but we do not (and cannot) override your wishes. 

Caring advocates

We are here to support you and if you should choose, we will promote your wishes and liaise with your GP and any health care professionals.

No obligation

There are no obligations to proceed with a care package with ourselves, even after a home visit and a care plan has been recommended.

No Obligation Home Care Assessment

We are here to make this as easy as possible

Radfield care managers are highly experienced, and have a wealth of knowledge about how best to support people who wish to remain living at home. They will make sure you feel comfortable with every step of the process and ensure you have plenty of time to make choices that are right for you. We are here to help you through this process, making it as easy as possible.

 


Next steps

  1. Review the options and home care services we offer here…
  2. Why should you choose Radfield Home Care? read about why we stand out…
  3. Contact your local office by phone, or using our contact form, here…

 


"I would like to thank you for your excellent service and in particular Becky. I've found her to be very professional, friendly, caring and thorough and the best home carer dad has had. I've also recommended you to the Alzheimer's Society."
Clare Doughty, Chester


 

Saturday, 06 May 2017 16:51

What sort of care do I need?

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what sort of care do I need?

Crisis care following a fall or serious illness

If you or a family member have fallen or suffered a stroke, social workers may not be able to allow you to return home until a care package is in place. We can alleviate how stressful this situation is. We understand that on top of dealing with the crisis of the illness or accident, it can be confusing researching what services you need and finding who offers the best care.

Rehabilitation care palliative care live-in care stroke care

 


“I just wanted to thank you and your team for all the kindness and support you gave Al and myself. It was through you that he was able to come home for Christmas, which I will always treasure.”
Gill Lovelock, Chester


 

Companionship and help getting out and about

Often, family members live a considerable distance from their parents and are not just around the corner to drop in for company or to run errands. Knowing that someone you can trust is making a daily call and keeping on top of medication, offers significant peace of mind. A companion who can take your parent to the doctor for an appointment or to go shopping, offers real family support.

Companionship medication support getting out about

 


"Your supervisor Jan, treats my mother as if she was his own mother."
CG, Stafford


 

Respite care and temporary cover

Diseases such as Alzheimer’s, Parkinson’s and conditions such as multiple sclerosis and dementia are limiting on the freedom for both the sufferer and their family. Respite care can be arranged if you need to go away for any reason or for a temporary break.

Respite care

 

Specialist and comprehensive care

There are ten million sufferers of arthritis in the UK and help with simple jobs such as changing beds, opening a jar or putting away shopping can make a big difference to managing the condition. Planning your care needs, will help you to maintain independence if you live alone.

If you or your spouse has a condition such as multiple sclerosis, Motor Neurone Disease or Parkinson’s Disease which requires comprehensive care, putting a supportive care package in place will ensure that you can comfortably continue living at home.

Diabetes care Parkinson’s Disease care Multiple Sclerosis care Motor Neurone Disease care arthritis care stroke care Alzheimer’s and dementia care night time care physical disabilities care personal care

 


"Radfield have helped me to look after my husband - I couldn't do it on my own. The service is excellent - always offering to do the extra jobs that help us both."
R & BF, Worcester


 

Supporting your independence to continue living at home

As we grow older and become less mobile, help and support can offer you the confidence to continue being independent.

We can take you to medical appointments, visit friends or just get out of the house for a walk in the park. We can help with your meals, keep on top of your medication so that you don’t forget and help liaise with your health care providers.

Planning for your future now, can ensure that you will retain your independence and stay at home for as long as possible.

Getting out and about assisted shopping meal preparation housework and laundry medication support

 


"One never thinks the day will come when we will need good care, but it’s nice to know that when it does, Radfield will be there"
Michael Robbins, Chester


 

radfield home care 04

Radfield can arrange home care in almost all circumstances and create tailored packages to your specific needs. Therefore, if you don’t see the exact service you feel that you need, then please contact our office to discuss your options with our helpful and experienced office managers.

A list of all our home care services can be found here

Our specialist home care services are here…

 


Next steps

  1. Read our Creating a care plan so you know what to expect…
  2. Why should you choose Radfield Home Care? read about why we stand out…
  3. Contact your local office by phone, or using our contact form, here…

Saturday, 06 May 2017 16:50

Where do I start?

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Where do I start?

Home care services offer you help and support within your home to maintain independence and quality of life, or offer support for a family member so that you know they are well looked after.

We offer a full range of care packages from drop-in calls, through to comprehensive options such as overnight or live in care.

Radfield can help you with:

  • Putting a care package in place quickly to allow discharge from hospital.
  • Respite care for family members if you need to go away or build in time for yourself.
  • Supporting independent living at home by helping with shopping, housework, laundry and meal preparation.
  • Companionship and help getting out and about from the house.
  • Comprehensive personal care for conditions such as multiple sclerosis, arthritis and Parkinson’s disease.
  • Specialist care and support for dementia and Alzheimer’s disease.
  • Rehabilitation after a fall or a stroke.

Every care plan is unique

Every situation is different and care needs are individual. Therefore, at Radfield, we have an assessment process to ensure that we create the best care package specifically for your needs.

We will visit your home for a face-to-face meeting so we can ask questions and understand your needs. There is no charge for this visit and no obligation to proceed with your recommended care plan if you do not want to.

So that you can develop a trusted relationship with your carers we recommend each care visit be for a minimum of an hour. We believe this time spent with your carer enhances your wellbeing and allows enough time for your needs to be met in a dignified way.

We are here to make this as easy as possible

At Radfield, with our experience and understanding we are here to help you through this process making it as easy as possible.

We understand that looking for a home care service can be confusing and potentially emotionally stressful, especially if you are under pressure to put a care package in place quickly following a crisis event.

Our care managers at your local office are always on hand to offer advice and support, from information and care options, to future planning of care and also, to discuss your specific needs.

Care Managers - Radfield Home Care

We have consistent reports of the positive effects that our clients experience once they start to receive care. Only a few hours a week can give a lift in confidence and support to maintain independence for longer.


First steps

  1. What sort of care do I need? - an overview of our services…
  2. Creating a care plan so you know what to expect during a home visit…
  3. Why should you choose Radfield Home Care? and why we stand out…
  4. Contact your local office by phone, or arrange a call back, here

 


"We are extremely pleased with the service that we have received. Radfield are the Rolls Royce of the care industry!" Mr and Mrs B, Shrewsbury


Monday, 09 May 2016 21:25

Care Funding

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Means tested financial assistance

You can choose to let the local authority manage your care for you and in doing so they will assign you a home care agency of their choice and will pay them directly. If you are eligibe for funded care then the social worker will talk through how the process works and you can choose from several options which give you differing levels of control over your care.

Local Authority Standard Contract

You can choose to let the local authority manage your care for you and in doing so they will assign you a home care agency of their choice and will pay them directly. If you have a preference for using a different care agency you can still request this from your social worker and they will arrange this for you. If there is a price difference then you may have to pay the difference yourself or choose to have fewer visits.

For more information on Direct Payments contact your local Social Services Department or the Department of health www.doh.gov.uk or www.gov.uk

Personal Budgets

The alternative to the council arranging care on your behalf is to have a personal budget which your social worker will discuss with you. Personal budgets have been designed to give people more control and flexibility with the care they receive.

If you are eligible for a personal budget you are allocated an amount of money from which your care is to be purchased. You can choose who provides this care to you and how you structure it in order to best meet your needs. The following are examples of personal budgets:

Direct Payments

If you request a direct payment the local authority will pay an agreed amount of money to you regularly with which you purchase your own care directly from a care provider. The direct payment can also be managed by a relative or friend.

Individual Service Funds (ISF)

An ISF is when an agreed amount of money is paid directly to a care provider e.g. an agency and you arrange your care directly with the agency. This is designed to give you flexibility so if you have money left over one week you can use it the next week to be taken out to the shops for example.

Council Managed Fund

If you prefer you can choose to have a personal budget but then request that the council manage your fund for you in line with your wishes.

You can choose to take money out from your personal budget either in the form of a direct payment in cash, as services or a mixture of both.

For more information about any of the funding options you should speak to your social worker.

Non means tested financial assistance

There are other sources of financial help available which are not means tested:

Attendance Allowance

This is a non-means tested benefit for people over the age of 65 who need help with personal care. You should be able to apply for this benefit directly without having to be assessed by a social worker. For more information about this benefit visit: https://www.gov.uk/attendance-allowance/overview

Disability Living Allowance (DLA)

This is a non-means tested benefit for people under the age of 65 who need help with personal care. You should be able to apply for this benefit directly without having to be assessed by a social worker. For more information about this benefit visit: https://www.gov.uk/dla-disability-living-allowance-benefit/overview

NHS Continuing Healthcare Funding

If you have a health condition that is the reason that you require care then you may be eligible for Continuing Health Care funding which is paid for by the NHS for people with ongoing healthcare needs. To find out if you are eligible you should contact your local Primary Care Trust (PCT).

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