We would like to introduce you to Sam Monk, Rota Manager for Radfield Home Care Bexhill Hastings & Battle. Sam is responsible for the creation and management of the rotas for clients and carers, liaising with clients, families and professionals to manage care needs and staff deployment and supporting the registered manager with safe running of the office.
Tell us about your career background and how you came to join Radfield Home Care?
I have worked in the care sector for 22 years, 16 years of this was working with those that lived with Dementia, a year supporting individuals with learning disabilities and the last 5 years working in the community supporting people within their own homes.
The last 20 years have been working as a team leader or office roles.
I was trained in 2019 as a care coordinator and I was responsible for allocating 1000 hours each week as well as completing daily tasks to ensure the smooth running of the office.
I was looking for a new challenge and applied to Radfield due to their outstanding reputation and CQC rating.
What is your current role and what do you enjoy about working for Radfield Home Care?
I am responsible for allocating care professionals to the clients, finding the best staff to match the client’s needs and ensuring the clients and the carers are happy with the service.
The team has been very welcoming to me since I started with Radfield.
Why Radfield Home Care? Is there anything specific that stands out to you when compared to other home care providers?
This is a person-centred company and Radfield goes over and beyond to ensure the client is happy with the service.