We have several services that require the supply of personal information. For example, when contacting us, via our website or our chatbot/webchat, we will ask for contact details such as your name, email address and telephone number. When registering for our newsletter, we will require personal information including your name and email address. And lastly when you Apply for a Care job with us, we’ll ask that you share your name, address, email and telephone number so we can contact you on.
All of the information collected from the website and our chatbot/webchat is retained by Radfield Home Care Ltd. We do not divulge any information to third parties outside of the company without prior consent from the website visitor – unless it is necessary to provide a requested service such as newsletters.
Radfield Home Care Ltd is committed to ensuring that your personal information is secure. We follow strict policies and adhere to high standards of security when gathering personal information. Various firewall applications have been installed on our website to protect your personal information from being stolen, destroyed or divulged to third parties, unless you have given us permission for the latter. Your personal details are stored at our restricted offices which have no unauthorised access.
Through the use of contact forms, our chatbot/webchat, application forms, and newsletter sign-ups, we may collect, but are not limited to, the following information:
In order to understand your needs and provide you with a better service, we will require the aforementioned information. We may use the information for the following reasons:
Cookies are files which can be placed onto your computer’s hard drive, once permission has been given. There are numerous benefits to having cookies placed on your hard drive. If you have accepted, cookies are used to identify when you visit a particular site, as well as analyse web traffic. Cookies also facilitate a more personal web experience, allowing web applications to gather information about your personal preferences, and respond to you as an individual.
Please visit http://www.aboutcookies.org for more information on cookies.
At Radfield Home Care Ltd, traffic log cookies are used to identify the pages that are being used. From the data provided by these cookies, we can analyse web page traffic and tailor our website to our customer’s needs. This information is only used for the purpose of statistical analysis.
This website uses the following cookies:
Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.
Google AdWords: Using Google AdWords code we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.
Facebook Advertising: We use Facebook advertising conversion tracking and re-targeting pixels, which allow us to collect or receive information from your website and elsewhere on the internet and use that information to provide measurement services and targeted advertising.
Hotjar: Hotjar reveals the online behaviour and voice of users. Like most tracking tools, Hotjar stores first-party cookies on your visitor’s browser. This is needed to display the correct content.
Ruler Analytics: cookies show each visitor to our website a unique telephone number by which to call us. We use the information gathered to analyse and understand how people interact with our website & over the phone. For opt-out information, contact [email protected] or visit https://www.ruleranalytics.com.
On our blog we use social sharing buttons for services including, but not limited to, Twitter, LinkedIn, Youtube, Share This, Google+ and Facebook. These allow you to share pages with your friends via those networks. Whilst you will be asked to login to use these services, this process is handled directly with the social sharing providers and their databases and servers. These sites may also monitor your usage of these buttons, through the use of external tracking codes that are required to run the buttons on this website.
This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Hyperlinks on this site may be shortened. The purpose of which is to hide long links for functionality and tracking purposes.
We reserve the right to alter and change information provided in this document at our own discretion and therefore this document should be regularly referred to for updates and variations.
If you have any questions regarding this policy, our contact details are as follows:
Radfield Home Care Ltd, First Floor, 10b Shoplatch, Shrewsbury SY1 1HL
Registered in England and Wales, Company Number: 6350293