Gold Winner 2026 Most Outstanding National Home Care Group or Franchise Network

HCA Gold Winner 2026 Most Outstanding National Home Care Group or Franchise Network

Loughborough, Charnwood & Melton Mowbray

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Tayla Chapman

Tayla Chapman

Deputy Manager

About Tayla

Tayla’s passion for adult social care was sparked at an early age. Growing up, she watched her mother work in the care sector and admired the positive impact she had on others. Inspired to follow a similar path, Tayla pursued her Level 3 Diploma in Health and Social Care straight after leaving school and quickly fell in love with supporting older adults.

Having worked in elderly care since the age of 17, Tayla brings a lifelong commitment to the profession. Her approach is grounded in empathy, compassion, and a genuine drive to solve problems for clients and their families so they feel supported every step of the way.

Professional Experience

Tayla has a rich history with Radfield Home Care, having first joined the family in March 2022 as a Care Coordinator for the Fareham, Gosport & Warsash branch. Over her career, she has progressed through every level of home care, from front-line Care Professional to Care Coordinator, joint CQC Registered Manager, and now Deputy Manager.

Her impressive qualifications and leadership milestones include:

  • Dual Leadership Credentials: Successfully passed her CQC Fit Person Interview in 2025 to become a Registered Manager alongside Fareham’s Registered Manager, gaining invaluable regulatory experience.
  • Advanced Sector Qualifications: Holds both a Level 3 Diploma and an NVQ Level 5 in Adult Health and Social Care, demonstrating her commitment to high-level clinical governance and management.
  • A Care Professional’s Perspective: Years of direct experience as a front-line Care Professional, giving her a real, practical understanding of what clients need in their homes.
  • Operational & Rota Expertise: Over four years of experience as a Care Coordinator, ensuring rotas are managed fairly, efficiently, and with client continuity in mind.

Why Home Care?

Excellence in care runs in the family, with Tayla’s mum being a fantastic care sector role model for her:

“Growing up I always admired the work my mum did in the care sector so much, and seeing the difference she made inspired me to follow in her footsteps. I remember on one specific occasion my mum had seen a lady collapse at a bus stop and she stopped immediately to help her and she waited with her until help arrived. “

For Tayla, great home care relies on balancing exceptional front-line support with clear, organised coordination behind the scenes.

Having worked closely with senior managers throughout her years at Radfield, she brings a well-rounded perspective that ensures care plans are executed smoothly and Care Professionals feel thoroughly supported.

Now bringing her extensive experience to Loughborough, Charnwood & Melton Mowbray, Tayla is dedicated to maintaining the highest standards of safety, compliance, and compassionate care for local clients and their families.

Qualifications
& achievements

Health and social care level 3 diploma

NVQ level 5 in adults health and care