Meet Zoe, client services coordinator for Radfield Home Care York, Thirsk & Ryedale.
Zoe directly supports Radfield’s registered manager and as part of a small professional team she is responsible for all new client enquiries and their onboarding journey. With her excellent customer service skills she reassures new enquiries and is there to support the compliance team to ensure that client and staff files are up-to-date; complying with company procedures.
With such a strong background in care, Zoe is ideally suited to her role as client services coordinator:
I have worked in the care sector for 13 years in totality. I completed a diploma in College (In Society, Health and Development Diploma) and a degree at Teesside University in Criminology with Law in 2013. I then did some work in home care for a year. I then went into looking after babies and small children (ages 0-21) with neurological issues/ brain damage- ADHD, Autism, ADD, Peg support, behavioural issues, registered blind, non mobile, cerebral palsy, quadriplegic, down syndrome, dystonia, scoliosis, crushed organ syndrome and many more medical conditions.
I worked for Specsavers Healthcall for two years in which I passed my management course, I was headhunted for this role due to my experience in working within clients homes, so I could aid the process of the opticians from working in a very clinical setting to working within clients home and help the clients feel comfortable.
I also worked within a care home for two years, I was the care leader for the dementia unit. I had 28 residents and 5 members of the care team to manage. From MDT meetings, assessing needs, managing care plans, delivering training, doing interviews/ appraisals and disciplinaries, managing sensitive information etc.”
Zoe explains how her background makes her the ideal person for this type of role:
“I feel I have gained a lot of knowledge and experience from my previous roles and even from my education, which allows me to relate with our clients and their family members. My role allows a pathway for the new clients/ current clients and new and existing care professionals to be in contact, seek updates/ gain more information and understand the changes needed and how these changes are supported.
I have many roles that have allowed me to see care forms in all different aspects, from working within clients home, in a care home and visiting clients at home. Each role is completely different and needs to be respected as so. I think I have gone through many different roles and situations that have allowed me to grow and gain knowledge that has supported me to continue providing outstanding care and support to clients and their loved ones. It has also prepared me on the level of detail needed to write complex/ comprehensive detailed care plans.”