Karen Walton - Care Coordinator

Karen Walton - Care Coordinator

We would like to introduce you to Karen, care coordinator for Radfield Home Care Herefordshire & South Shropshire. Karen is responsible for the creation and management of the rotas for clients and carers, liaising with clients, families and professionals to manage care needs and staff deployment and supporting the registered manager with safe running of the office.

Joining in October 2020, Karen entered Radfield having just spent seven years as a support coordinator for a homeless project in Hereford. With a background of five years as a health care assistant (HCA), and a further ten years as a shift lead working with children with learning disabilities, Karen brings a swath of experience to Radfield.

Her familiarity of working with and identifying the specific needs of clients is a fantastic attribute to the care coordinator role and one she greatly enjoys, as Karen says: “I have worked in the care industry for over 30 years working in a variety of settings and I could never see myself working anywhere else!”

Karen takes great pride in her work with Radfield’s clients and loved ones and this is reflected in her approach to her role:

“I am a calm, approachable person and will always look outside the box for solutions. Passing on timely information is so key and at Radfield I endeavour to make sure messages, such as a change in client requirements, are always received, communicated and understood to ensure stability and the continuity of excellent care. I always aim to build a great relationship with our clients and their family so that they are always happy with the home care they are receiving.”