Leicester East, Groby & Oadby
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Leicester East, Groby & Oadby
Please enter the office location/term above to receive results for your closest office as well as information matches
Caroline Hood is a Community Partnership Manager at Radfield Home Care Leicester East, Groby & Oadby. With a professional background spanning over 16 years, she joins Radfield Home Care with a unique perspective on what it means to truly listen.
Having spent a decade as a qualified hairdresser – five of those years as a salon owner – she understands that for many older people, being heard is just as important as the service being provided.
“I spent a lot of time talking with older people and listening to their stories, I think it’s important that people still feel heard as they age,”
Following her successful career in hairdressing, she spent six years in business development within the further education sector. This role was centred on networking and creating meaningful partnerships, skills she now brings to Radfield to help us connect with more families in need of support.
Empathetic Listener: Expert at encouraging clients to reminisce and share their stories through open questions.
Customer Service Excellence: Holds a formal qualification in customer service and is committed to the principle of treating others as she would wish to be treated.
Relationship Building: Skilled at nurturing long-term connections and acting as a passionate advocate for high-quality care.
She is motivated by a simple desire to make people happy and is eager to show our community how Radfield’s services can help their loved ones stay connected to the things that matter most.
