Gold Winner 2026 Most Outstanding National Home Care Group or Franchise Network

HCA Gold Winner 2026 Most Outstanding National Home Care Group or Franchise Network

Altrincham, Sale & Trafford

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Victoria Baker

Victoria Baker

Registered Care Manager

About Victoria

Victoria has over 26 years of experience in the health and social care sector. Her career is defined by a deep commitment to supporting a diverse range of individuals, including older adults, people with learning disabilities, mental health needs, and complex care requirements.

Beginning her journey as a Mental Health Support Worker, Victoria’s natural leadership, extensive professional development, and rigorous training saw her progress into regulated Service Manager roles. Most recently, she specialised in operational audit and compliance support, working directly with Home Managers to embed robust governance, quality assurance, and inspection readiness aligned with Local Authorities and the Care Quality Commission (CQC).

Victoria’s core values perfectly mirror Radfield’s commitment to keeping the individual at the absolute heart of every decision. Leveraging her vast experience across varied client groups, she works closely with families to design realistic, practical care plans focused on promoting independence and achieving meaningful personal outcomes. Victoria believes a great Care Manager should be a visible, trusted, and comforting presence.

A passion for person-centred care

Victoria’s profound dedication to the care sector was sparked long before her professional career began.

“My passion for caring for others was shaped from an early age through my experience as a young carer for my mother, who lived with a number of complex health conditions. Supporting her gave me valuable insight into the challenges faced by individuals who rely on health and social care services, as well as the significant impact that high-quality support can have on a person’s wellbeing and quality of life”.

This lived experience, combined with witnessing instances where standard care fell short has fuels Victoria’s unwavering drive. She is fiercely committed to ensuring that every client receives compassionate, dignified, and empowering care that truly enriches their quality of life.

Delivering excellence

For Victoria, exceptional care relies on a blend of strong local collaboration and meticulous regulatory standards. She possesses a deep understanding of health and social care networks, allowing her to seamlessly coordinate with external professionals, manage contracts, and signpost families to vital community resources.

Victoria is passionate about team development, leading by example, and fostering an environment of continuous learning. By keeping her teams educated on the latest legislation and sector developments, she ensures that Radfield’s frontline care is always safe, effective, and held to the highest possible standards.

Qualifications
& achievements

Level 5 Diploma in Health and Social Care

Diploma of Higher Education (DipHE) in Management Practice

LLB in Law