From trainee to trainer – Leah’s story

We would like to introduce you to Leah Coates, Care Coordinator at Radfield Home Care Harrogate, Wetherby and North Yorkshire.

Tell us about your previous work/career background.

I joined Radfield with 6 years of experience within the home care sector where I supported older people with dementia and complex needs. Having had my son I really wanted to return to a supportive environment that would give me the shift flexibility I needed and the chance to increase my hours when I was ready. Radfield knows, being family based, that family does matter.

What has inspired you to want to be involved in the care sector?

I have always been a practical person with a very loyal and caring nature. I like to fix problems and help people, to make a difference to someone’s life every day. Working in home care gives me the chance to develop these skills and to learn more about social care in general. Opportunities to progress in the care sector also means I get more back, development wise and financially.

 

Why Radfield Home Care? Is there anything specific that stands out to you when compared to other home care providers?

When I first joined Radfield they recognised my potential for progression and gave me the chance to learn new skills in a safe and supportive environment. Starting a new job was quite nerve wracking but I had made the right choice – they offered me support and a high level of care to clients. It’s not just the business that’s growing, I am able to grow here too.

How did you get to hear about the job opportunity?

I had met the Manager previously and also knew of the reputation of the management through word of mouth from a family member.

What are your career aspirations?

In the longer term I would like to train as a registered manager and complete a level 5 diploma. I’ve recently completed various train the trainer courses so I am now able to take a lead role in the training and development of new staff and ensure that they have the best possible start to their career. This all adds to my growing skill set and helps ensure we achieve high standards of care.

Any special moments with clients you would like to share?

Being a carer of the year finalist at the Great British Care Awards has been a massive highlight. Another is helping a client gain confidence following a recent fall which resulted in them not wanting to use the shower through fear of having a further fall. I was able to build up a relationship with the client and they trusted me to help them shower and wash their hair. Over the following weeks the client was so much happier and relaxed, their confidence had returned. The client knew I was there to support them now and in the future. They are the moments that make this job worth having.

What do you love most about your job and working for Radfield Home Care?

For me it’s the support and opportunities that are provided to develop and achieve my career aspirations – I feel I have endless possibilities. I do feel that I am genuinely part of a family, where we are building something together and we’re not just part of a big organisation.