Gold Winner 2026 Most Outstanding National Home Care Group or Franchise Network

HCA Gold Winner 2026 Most Outstanding National Home Care Group or Franchise Network

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National Office

National Office

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FAQs

Frequently asked questions about Radfield Home Care.

Guides FAQs
Starting Care FAQs
Our Care Service FAQs
Connected Care FAQs
Our Carers FAQs
Careers FAQs

Guides FAQs

What are the benefits of caring at home compared to a care home?

Caring at home allows an individual to stay in familiar surroundings, remain connected to their community, and keep their existing routines. It offers a level of personal identity and independence that is often difficult to replicate in a residential setting.

Should I use a password manager for my elderly relative?

How can I tell if a website is safe to use for my parents?

How can companionship support help an overwhelmed family member?

How do I know if I am experiencing burnout while caring for a loved one?

Is live in care suitable for people with complex health needs?

What kind of training do Radfield Care Professionals receive?

Can live in care be short-term?

How do you match Care Professionals with clients?

What’s the difference between live in care and home care?

I'm living with elderly parents — when should I start looking into care?

How can I talk to my parent about getting care?

What does 24 hour care at home involve?

What is short term respite care?

Is live in care better than an adult care home?

When do I need a Power of Attorney for a parent?

How do I get care for my mum or dad?

What is domiciliary care?

What is live in care and who is it for?

What is home care and how does it work?

How can I learn more about Radfield Home Care’s services?

What should I consider if I’m allergic to pets?

How can I manage pet care if I have mobility issues?

What types of pets are best for older adults?

Can Radfield Home Care support older adults with pet care?

What support can home care provide for personal care needs in dementia?

How can I manage wandering in someone with dementia?

What is the frequency of home care visits for someone with dementia?

How can I support a loved one with dementia who is reluctant to accept care?

Can someone with dementia continue to live independently at home?

When should someone with dementia go into a care home?

How can home care support someone with dementia?

What are the signs of dementia?

Starting Care FAQs

How many hours of care does my mum or dad need?

Radfield offers highly flexible care plans tailored to your loved one’s specific needs; ranging from a single hour per week to round-the-clock live-in support. The required hours are determined during a free care consultation; where we assess daily routines and health requirements to ensure your parents remain safe and independent at home.

What is the average weekly cost of live-in care?

How much does professional home care cost per hour in the UK?

What are the 2026 UK asset thresholds for care funding?

Why do you use the term "Care Professional" instead of "carer"?

What is the Radfield "Be There" movement?

What makes Radfield Home Care different, why should I use you?

Do I have to have an assessment before care can start?

I need to arrange care quickly so my relative can be released from the hospital, can you help?

Can I involve people who are not direct family relatives or next of kin in the arranging care process?

What is the maximum level of care you can offer?

What is the minimum level of service that you can offer?

You are registered with the Care Quality Commission (CQC), why is that important?

Our Care Service FAQs

How do you support people living with Parkinson’s?

We support people living with Parkinson’s through a specialised care model that prioritises strict medication timing and the maintenance of physical mobility. Our offices upskill Care Professionals in Parkinson’s-specific protocols, including the management of “on/off” periods and the implementation of expert fall prevention strategies. By integrating Connected Care technology to monitor daily routines and identify subtle health changes, our highly trained team provides the precise intervention needed to recognise and respond to motor and non-motor symptoms. We work collaboratively with physical therapists and clinical leads to ensure our clients receive the expert support required to remain active, independent, and safe in their familiar home environment.

How do you support people living with Multiple Sclerosis (MS)?

What specialist support do you offer for Motor Neurone Disease (MND)?

Is home care more affordable than a care home?

How do I know that a Care Professional has actually visited my loved one?

Can a couple stay together at home if only one of us needs support?

Can a couple receive care together in their own home?

How often can I change my care package?

How do I pay for the care services?

How do I get direct payment funding?

Can I get help with funding for my home care?

What is a direct payment?

If I receive a direct payment, will I have to pay any of my own money towards my care?

If I'm on a direct payment, how will social services pay me the money?

I see that you use a software system - how does this work?

Can I cancel at any time if I don’t want to continue?

Connected Care FAQs

What is Radfield Connected Care?

Radfield Home Care understands that care takes many forms and is often about having vital peace of mind and individual protection, twenty-four hours a day, seven days a week. Through our trusted and tested Partners, Radfield is proud to offer ‘Connected Care’, a range of innovative assistive technology solutions carefully designed to keep you, or a loved one, safe whilst encouraging independence at home and out and about.

Our Connected Care solutions range from a non-intrusive daily-check in (OKEachDay), a go-anywhere alarm (Careline 365 Go GPS) that’s also available with an additional fall protector (Careline365 Fall Detector) and an all-encompassing system (MiiCare) that uses smart home sensors and offers full protection at home.

What Radfield Connected solutions are available?

How much do Radfield’s Connected Care solutions cost?

Our Carers FAQs

What does the "Caring for our Carers™" pledge mean for me?

This award-winning pledge is our promise to support and empower our frontline teams. It includes commitments to the Real Living Wage, quality training, and a supportive culture. For clients, this means a more motivated, consistent, and highly skilled team of professionals caring for your loved one.

What can and what can’t a Carer do?

Will I have the same Carer/Care Professional each time?

What training do your Carers/Care Professionals have, are they able to administer medication?

Are Carers / Care Professionals able to support with catheters, stomas and PEG tubes?

Are your Carer/Care Professionals able to use moving and handling equipment?

Is the carer’s travel time taken out of my visit time?

What happens if my usual Carer is off sick or on holiday?

How do I know that my carer will do all the tasks they are supposed to do?

What if I don't like my Carer/Care Professional?

What insurance do you have for your carer if something goes wrong?

Careers FAQs

Does Radfield pay for mileage and time spent travelling between client visits?

Yes. All Radfield care staff are paid a tax free mileage allowance. In addition you also receive your usual rate of pay for all the time that you spend travelling between client homes.
Furthermore you will also accrue holiday entitlement and pay for all the time that you spend working and this includes the time that you spend travelling as well. Please compare these benefits carefully with other home care agencies and providers. In line with our Carers for CaringTM pledge, these benefits recognise the value of your time and the important role you play in supporting others.

What sort of work do home carers do?

I’ve never done care work before, do I need experience?

Will I receive training to help me in the job?

I’m happy with providing companionship, but I’m not sure about the personal care side?

What hours would I have to work?

Will I have to work at the weekend?

Do I need to have my own transport?

Do I need to have a DBS check?

Do I have to pay for my DBS check?

Does being a Care Professional give me the opportunity to work outside and on my feet?

Would there ever be an opportunity to progress my career with Radfield?

Can I take any additional qualifications?

Will I have supervisions and appraisals?

What is the Care Certificate and will I have to do it?

How long does it take to complete the Care Certificate?

What happens if I encounter a difficult situation outside of the office hours?

What happens if I encounter a difficult situation when I’m on my own with a client?

What do I need to think about before contacting Radfield Home Care?

Will I get paid more if I work at the weekend?

Do I have to pay for my uniforms?

Still haven’t found what you are looking for?

Contact our team and ask about career opportunities in your area. We’d love to hear from you.

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