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National Office

National Office

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FAQs

Frequently asked questions about Radfield Home Care.

Our Care Service FAQs
Careers FAQs
Starting Care FAQs
Our Carers FAQs

Our Care Service FAQs

Can I cancel at any time if I don’t want to continue?

You can cancel your care package at any time by providing two weeks notice in writing to your local care manager.

I see that you use a software system - how does this work?

If I'm on a direct payment, how will social services pay me the money?

If I receive a direct payment, will I have to pay any of my own money towards my care?

How do I get direct payment funding?

What is a direct payment?

Can I get help with funding for my home care?

How do I pay for the care services?

How often can I change my care package?

What sort of work do home carers do?

Careers FAQs

Are Carers / Care Professionals able to support with catheters, stomas and PEG tubes?

Carers / Care Professional can empty and change catheter bags but cannot change an indwelling catheter.

Please enquire with your local office to find out if assistance with stoma care, PEG tubes or other specialist support is available.

What do I need to think about before contacting Radfield Home Care?

Would there ever be an opportunity to progress my career with Radfield?

Will I get paid more if I work at the weekend?

Will I have to work at the weekend?

What hours would I have to work?

Can I take any additional qualifications?

Will I have supervisions and appraisals?

What happens if I encounter a difficult situation outside of the office hours?

What happens if I encounter a difficult situation when I’m on my own with a client?

Do I have to pay for my uniforms?

Do I need to have my own transport?

Do I have to pay for my DBS check?

Do I need to have a DBS check?

Will I receive training to help me in the job?

I’ve never done care work before, do I need experience?

I’m happy with providing companionship, but I’m not sure about the personal care side?

Does being a Care Professional give me the opportunity to work outside and on my feet?

Starting Care FAQs

Are Carers / Care Professionals able to support with catheters, stomas and PEG tubes?

Carers / Care Professional can empty and change catheter bags but cannot change an indwelling catheter.

Please enquire with your local office to find out if assistance with stoma care, PEG tubes or other specialist support is available.

Does Radfield pay for mileage and time spent travelling between client visits?

You are registered with the Care Quality Commission (CQC), why is that important?

What makes Radfield Home Care different, why should I use you?

What is the maximum level of care you can offer?

What is the minimum level of service that you can offer?

I need to arrange care quickly so my relative can be released from the hospital, can you help?

Can I involve people who are not direct family relatives or next of kin in the arranging care process?

Do I have to have an assessment before care can start?

How long does it take to complete the Care Certificate?

What is the Care Certificate and will I have to do it?

Our Carers FAQs

Are Carers / Care Professionals able to support with catheters, stomas and PEG tubes?

Carers / Care Professional can empty and change catheter bags but cannot change an indwelling catheter.

Please enquire with your local office to find out if assistance with stoma care, PEG tubes or other specialist support is available.

Does Radfield pay for mileage and time spent travelling between client visits?

What insurance do you have for your carer if something goes wrong?

How do I know that my carer will do all the tasks they are supposed to do?

Is the carer’s travel time taken out of my visit time?

What happens if my usual Carer is off sick or on holiday?

What if I don't like my Carer/Care Professional?

Will I have the same Carer/Care Professional each time?

Are your Carer/Care Professionals able to use moving and handling equipment?

What training do your Carers/Care Professionals have, are they able to administer medication?

What can and what can’t a Carer do?

Still haven’t found what you are looking for?

Contact our team and ask about career opportunities in your area. We’d love to hear from you.

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