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National Office

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About Us

As a national home care franchise network that’s forward-looking and award-winning, we’re working with our Franchise Partners to set new standards for the quality of home care for older people.

A family-owned company

Care most definitely runs in the family at Radfield Home Care. Founders and siblings, Hannah and Alex, grew up in the large, successful residential care home set up and run for many years by their parents.

With 35 years’ experience, working in the residential care home and running local home care offices, not to mention caring for their own grandparents through Radfield, Alex and Hannah understand care in all its glory.

Now, as a national network of locally-owned offices, Radfield is on a mission to bring the same quality of care to communities across the UK.

Radfield Office Team

Our inspiration and motivation

“Care is amazing. Great quality care can transform a moment, a day, even a relationship. That’s why we believe care should be about making people feel understood, valued and supported. About enabling people to live their best life for as long as possible. That’s what exceptional care means to us. It’s what we grew up with, how our parents inspired us and now we’re proud to be working with outstanding franchise partners to take the Radfield standard of care out to the nation.”

The history of Radfield

radfield care hoome kennedy road 1982
1982

Radfield Residential Care

Our story begins when Alex and Hannah’s parents, Chris and John, set up and opened Radfield Residential Home on Kennedy Road, Shrewsbury.

Hannah & Alex
2000

Founders careers

Hannah qualified as a doctor and then a GP, working across the UK and in New Zealand, while Alex worked in finance for companies such as HSBC and Halifax and a number of charitable organisations.

HWY Office Move
2008

Radfield Home Care

Spotting a need for local, quality home care, Alex and Hannah set up the first Radfield Home Care office in Shrewsbury. Working out of the garage adjacent to the residential home in the great entrepreneurial tradition.

2014 shrewsbury mayor award
2014

Shrewsbury Mayor’s Gold Courtesy Award

Winning our first award was a proud moment for the whole team and recognition of Radfield’s achievements. We have since continued to consistently win awards for our service.

Bounce back from redundancy
June 2016

Franchising launched

Given our commitment to investing in local communities and workforces, it was a natural move to launch Radfield’s franchising operation and extend our services to other areas.

about us history shrewsbury care team
December 2016

Caring for our Carers

The introduction of our industry-leading Caring for our Carers pledge™ made it clear how important our people are and what we promised to do in order to support them in providing exceptional care to our clients across all our local offices.

old franchise forum team
2017

Our first forum focused on supporting carers & clients

In 2017 we hosted our first Franchise Forum, bringing together our franchise partners and National Office team to share ideas and initiatives for enhancing support for our Care Professionals and the services they provide.

real living wage accreditation about us
2019

Real Living Wage Accreditation

Exceptional care begins with exceptional people. We acquired accreditation as a Real Living Wage Employer, recognising our commitment to providing the necessary support for our Care Professionals.

Alex & Hannah
April 2019

Head Office move

We moved into our National Office in Shoplatch, Shrewsbury, where our franchise support team are based. The team increasingly spend time on the road meeting with our franchise partners around the country.

radfield home care emerging franchisor of the year 2019
June 2019

Emerging Franchisor of the Year

We were delighted to win a highly prestigious accolade; the British Franchise Association’s HSBC Emerging Franchisor of the Year 2019.

Franchise Forum
Feb 2020

First Registered Care Manager Forum

A natural next step from the Franchise Forum events was the introduction of a forum for Registered Care Managers. These educational forums support the network to provide exceptional levels of care and ensure we are united behind our mission.

stock forum imagery 2019
May 2020

First Registered Care Managers surgery

Following on from the Registered Care Managers Forum we introduced surgery sessions. The sessions bring together the collective experience and training of the network to provide Care Managers with the training to approach their role with confidence.

stamford office team with outstanding rating
Sept 2021

Overall Outstanding for Stamford Office

Radfield Home Care Stamford, Peterborough & Rutland achieved the coveted rating of “Outstanding” in their first-ever CQC inspection. Offices had received Outstanding ratings in specific performance areas but this was the first over Outstanding in the network and a phenomenal achievement.

Radfield Home Care #BeThere
Feb 2022

New look, new website, same mission

In early 2022 we launched our fresh new logo, colours, website and Be There messaging. We are on a mission to help the nation age well by remaining connected to the things that matter the most to them. We do this by being there for our Care Professionals, for our clients, and for the wider community.

radfield home care franchise netwrok group photo 2021
March 2022

Foundations for the future

Radfield continues to grow and expand not only the local network but also the impact our teams have in the communities in which they work. The business made significant investments to support growth and set up success for the long term.

Top 20 home care group 5 years in a row reflection
May 2022

Five consecutive years of success

At Radfield Home Care, our purpose is to help the nation age well by remaining connected to the things that matter most. A key indicator of how well we do that is the feedback we receive from clients, this is why we are enormously proud to have been recognised as a Top 20 Home Care Group for five consecutive years by review-aggregator, Homecare.co.uk.

A welcoming and friendly team

We believe exceptional care starts with exceptional people. That’s why our team is at the heart of everything we do. We’re proud to make it personal and be a bit different in the way we think and work.

Meet our team
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We’re family

We treat our carers as a trusted family and we empower them to treat our clients with the same warmth and respect.

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We’re on your side

We understand, listen, and act as caring advocates, to support people in living their own, unique lives to the full.

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We’re proud to care

We’re proud to stand out for the right reasons, by always pushing for the very best outcomes for every individual.

Our business model

Radfield is a franchise-led business, which means we are a network of locally-owned businesses, all sharing the same vision and commitment to providing the same exceptional levels of care and support.

We are proud to be a British business, born and bred in the UK. We’re  family-owned with a strong ethical approach and a proven model that works. We’re proud of our history and we’re forward-thinking; innovating to lead the way and shape the future of home care.

Radfield Office

Our awards