We're here for you

03301 757 695

National Office

National Office

03301 757 695

Contact us

Please enter the office location/term above to receive results for your closest office as well as information matches

Header Overlay

About Us

As a national home care franchise network that’s forward-looking and award-winning, we’re working with our Franchise Partners to set new standards for the quality of home care for older people.

A family-owned company

Care most definitely runs in the family at Radfield Home Care. Founders and siblings, Hannah and Alex, grew up in the large, successful residential care home set up and run for many years by their parents.

With over 40 years’ experience, working in the residential care home and running local home care offices, not to mention caring for their own grandparents through Radfield, Alex and Hannah understand care in all its glory.

Now, as a national network of locally-owned offices, Radfield is on a mission to bring the same quality of care to communities across the UK.

About us - Hannah & Alex

Our inspiration and motivation

“Care is amazing. Great quality care can transform a moment, a day, even a relationship. That’s why we believe care should be about making people feel understood, valued and supported. About enabling people to live their best life for as long as possible. That’s what exceptional care means to us. It’s what we grew up with, how our parents inspired us and now we’re proud to be working with outstanding franchise partners to take the Radfield standard of care out to the nation.”

The history of Radfield

radfield care home kennedy road 1982
1982

Radfield Residential Care

Our story begins when Alex and Hannah’s parents, Chris and John, set up and opened Radfield Residential Home on Kennedy Road, Shrewsbury.

Hannah & Alex
2000

Founders careers

Hannah qualified as a doctor and then a GP, working across the UK and in New Zealand, while Alex worked in finance for companies such as HSBC and Halifax and a number of charitable organisations.

HWY Office Move
2008

Radfield Home Care

Spotting a need for local, quality home care, Alex and Hannah set up the first Radfield Home Care office in Shrewsbury. Working out of the garage adjacent to the residential home in the great entrepreneurial tradition.

dawn phillips first franchise partner standing by a radfield home care car
June 2016

Franchising launched

Given our commitment to investing in local communities and workforces, it was a natural move to launch Radfield’s franchising operation and extend our services to other areas.

about us history shrewsbury care team
December 2016

Caring for our Carers

The introduction of our industry-leading Caring for our Carers pledge™ made it clear how important our people are and what we promised to do in order to support them in providing exceptional care to our clients across all our local offices.

radfield home care franchise partners and national office in 2010
2017

Our first forum focused on supporting carers & clients

In 2017 we hosted our first Franchise Forum, bringing together our franchise partners and National Office team to share ideas and initiatives for enhancing support for our Care Professionals and the services they provide.

real living wage accreditation about us
2019

Real Living Wage Accreditation

Exceptional care begins with exceptional people. We acquired accreditation as a Real Living Wage Employer, recognising our commitment to providing the necessary support for our Care Professionals.

Franchise Forum
February 2020

First Registered Care Manager Forum

A natural next step from the Franchise Forum events was the introduction of a forum for Registered Care Managers. These educational forums support the network to provide exceptional levels of care and ensure we are united behind our mission.

stamford office team with outstanding rating
September 2021

Overall Outstanding for Stamford Office

Radfield Home Care Stamford, Peterborough & Rutland achieved the coveted rating of “Outstanding” in their first-ever CQC inspection. Offices had received Outstanding ratings in specific performance areas but this was the first over Outstanding in the network and a phenomenal achievement.

Radfield Home Care Be There badge
February 2022

New look, new website, same mission

In early 2022 we launched our fresh new logo, colours, website and Be There messaging. We are on a mission to help the nation age well by remaining connected to the things that matter the most to them. We do this by being there for our Care Professionals, for our clients, and for the wider community.

Radfield Home Care Bexhill receive outstanding CQC rating
May 2022

Overall Outstanding for Bexhill Office

Radfield Home Care Bexhill, Hastings & Battle achieved the highest rating of “Outstanding” in their CQC inspection. This is a phenomenal achievement and a testament to both the Radfield model and the hard work of the Bexhill team, including award-winning registered care manager, Amy Hilton.

Hannah MacKechnie, founder of Radfield Home Care receives award from Princess Anne
August 2022

Princess Royal Training Award 2022

In 2022 we won the prestigious Princess Royal Training Award for our Radfield Runway franchise partner onboarding. The 2022 list consists of 47 organisations with outstanding training programmes and puts Radfield Home Care alongside giants such as JCB and Lloyds Bank. For more on the award, click here.

Decemeber 2022

Chester & Ellesmere Port Rated CQC Outstanding

Our Chester & Ellesmere Port office proudly achieved a CQC Outstanding rating, recognising the team’s dedication to delivering exceptional domiciliary care. The inspectors highlighted the team’s compassionate approach, commitment to person-centred care, and strong leadership. This achievement reflects our ongoing mission to make ageing a more rewarding and enjoyable experience for all involved.
Read more about the Chester team’s achievement.

armed forces covenant being signed by radfield home care
December 2022

Signing the Armed Forces Covenant

The Armed Forces Covenant is a pledge we committed to; promising to be respectful, supportive and fair to military personnel, veterans, and their families. We feel it is imperative that military personnel feel welcome and supported in the communities, economy and society they serve. For more on the covenant, click here.

Dr Hannah MacKechnie accepting the award for Most Outstanding Home Care Group or Franchise Network
March 2023

Most Outstanding Home Care Group 2023

We were humbled to be named as the Home Care Awards’ Most Outstanding Home Care Group 2023. Radfield took home a total of five awards on the night including best Training and Development, and best Team Support. Discover our award-winning care services.

Radfield York Outstanding
April 2023

York & Rural Rated Outstanding

On 7th April 2023, our York & Rural office was officially rated CQC Outstanding, making it the only home care provider in the York area with this recognition. The inspection praised the team’s dedication to personalised care, strong values, and positive culture, reflecting the high standards we strive for across all Radfield offices. Read more about the York team’s achievement

homecare.co.uk 7 years
June 2024

Seven consecutive years of success

At Radfield Home Care, we are defined by our legacy, exceptional franchise training and commitment to quality. A key indicator of how well we support our offices to deliver exceptional care is the feedback we receive from clients, this is why we are enormously proud to have been recognised as a Top 20 Home Care Group for seven consecutive years by review-aggregator, Homecare.co.uk

Care Professional smiling
September 2024

Employee satisfaction

Our 2024 staff survey provided a fantastic overview of how our wonderful teams feel about working at Radfield Home Care. An incredible 93% would recommend Radfield as a place to work. For more on jobs at Radfield, click here.

Radfield Conference 2025
March 2025

Radfield Conference: Foundations to Excellence 2025

Our 2025 Conference brought together franchise partners, registered care managers, and the National Office team to celebrate success and plan for the future. The event offered a glimpse into life as a Radfield business owner and highlighted our shared commitment to quality and growth. Read more about our conference here.

Radfield team at 2025 Conference
2025

Foundations for the future

Radfield continues to grow and expand not only the local network but also the impact our teams have in the communities in which they work. The business made significant investments to support growth and set up success for the long term.

A welcoming and friendly team

We believe exceptional care starts with exceptional people. That’s why our team is at the heart of everything we do. We’re proud to make it personal and be a bit different in the way we think and work.

Meet our team
Family Icon Family Icon

We’re family

We treat our carers as a trusted family and we empower them to treat our clients with the same warmth and respect.

Your Side Icon Your Side Icon

We’re on your side

We understand, listen, and act as caring advocates, to support people in living their own, unique lives to the full.

Care Icon Care Icon

We’re proud to care

We’re proud to stand out for the right reasons, by always pushing for the very best outcomes for every individual.

Our business model

Radfield is a franchise-led business, which means we are a network of locally-owned businesses, all sharing the same vision and commitment to providing the same exceptional levels of care and support.

We are proud to be a British business, born and bred in the UK. We’re  family-owned with a strong ethical approach and a proven model that works. We’re proud of our history and we’re forward-thinking; innovating to lead the way and shape the future of home care.

Radfield Office

Our awards