CQC names Radfield Home Care as York’s only Outstanding provider

Radfield Home Care York, Thirsk & Ryedale has been rated amongst the top 2% of care providers in the country and the only Outstanding home care provider in York.

Inspected by the industry regulator, the Care Quality Commission (CQC), Radfield Home Care achieved its Outstanding status following a comprehensive inspection in January this year.

The inspection analysed the service to ensure it was safe, effective and responsive, whilst recognising its Outstanding approach to being caring and well led. The report said:

“The service was excellently managed and was a positive role model to other organisations and the local community.

“The provider lived and worked by their values which were embedded throughout the service and shared by staff. The provider truly valued staff for their terrific work, ensuring they were fully supported and recognised for going above and beyond. The management team understood issues in the local community and worked to address them through effective working with a wide range of other organisations.”

With a team of 25 care professionals and office management, the report described the nature of the service as “excellently managed” and “a positive role model to other organisations and the local community”.

Director at Radfield Home Care York, Thirsk & Ryedale, Ed Gill said:

“Our ethos here at Radfield Home Care has always been to ensure we provide a supportive work environment for our team, in order to empower them to provide excellent care and support for our clients. This Outstanding CQC inspection demonstrates the power of this approach, with specific recognition for how we lead the team and the care the team provides to clients.

“I am so proud of everyone’s involvement in achieving this milestone and to be the only Outstanding home care provider in York and surrounding area is extraordinary.”

This was Radfield Home Care York, Thirsk & Ryedale’s first inspection by the CQC, which is notoriously difficult to achieve such a prestigious rating and positive feedback in.

One client told the CQC inspector: “They go out of their way to be helpful; they go the extra mile to finish a job, even in their own time. When a supermarket let me down with my food order, one carer said, ‘I’ve got an hour spare, let me have a look at your list.’ She went and got my shopping, everything that was on my list. I think staff go out of their way to help you.”

The CQC is the independent regulator of health and social care in England, overseeing care homes, hospitals, dental services, clinics, services in your home, GP surgeries, mental health services and services in the community. As well as registering and inspecting these services, the CQC takes action to protect people who use services, provide comment on major quality issues in health and social care, as well as protecting the rights of vulnerable people.

Providing care for people who live within their own home, Radfield Home Care York, Thirsk & Ryedale specialises in providing support services for older people. This includes companionship and social visits out in the community, personal care and medication support, as well as palliative care. These visits can range from once a week to multiple times each day.

To find out more about Radfield Home Care York, Thirsk & Ryedale’s recent Outstanding rating or how it could support you or your loved ones you can contact 01904 530 118 or email [email protected] to speak to one of the team for further information.