New franchise management system guiding Radfield Home Care franchise partners to success

3 December 2019

Franchise News

Written byEd Gill

New franchise management system guiding Radfield Home Care franchise partners to success

Radfield Home Care has launched its brand new Franchise Management System, its new central operating system for all franchise communication, support and documentation.

With technology playing a critical part in Radfield’s core business model, the new Radfield Internal User System, named Radius, is the latest advancement in the franchise model, helping franchise partners seek the most from their franchisor’s support systems, network with their peers and access the latest critical documentation. It also plays a significant role in creating a bespoke, step-by-step pathway for new franchise partners during their pre-launch and early trading periods.

Franchisor, Dr Hannah MacKechnie oversaw the implementation of Radius and paid close attention to its functionality and usability to ensure franchise partners could easily adapt to the new system and benefit from what it has to offer:

“As the Radfield franchise network continues to grow, we are committed to developing the franchise offering to ensure we continue to provide leading support and guidance to our partners at all stages of the business lifecycle. The new Radius system is a huge step to help us achieve this.

Franchise partners will feel the impact of Radius before they even start their initial training at the very beginning of their Radfield journey. The system provides new franchise partners with a clear journey, that adapts to their progression, learning and status; providing them with clear tasks to guide them from signing their franchise agreement to providing care to their first clients.

Beyond this introductory pathway for new franchise partners, Radius hosts various communication channels to liaise with national office team members and other franchises; training modules for ongoing franchise partner development; support tickets to submit and track queries, suggestions and ideas; as well as all critical documents, policies, procedures and updates. It will become the central hub for franchise partners Radfield Home Care journey.”

Operating within a multi-billion pound marketplace, Radfield Home Care franchise partners specialise in providing care at-home services to older people. With quality care and family values at the centre of Radfield’s model, the new Radius system will also enable Radfield’s compliance and regulation team to ensure franchise partners are alerted to the latest Care Quality Commision updates – taking the pain of keeping abreast of regulatory updates away from franchise partners.

Winning the bfa HSBC Emerging Franchisor of the Year Award earlier this year, Radfield has already been recognised by the UK franchise industry’s leaders for its superior support and model development, and the new Radius system is set to help the care at-home franchise maintain its place as a leading franchise opportunity.

If you want to learn about the new Radius system, Radfield’s award winning business model or attend an upcoming Discovery Day, find out more by 01743 548 550. Alternatively, contact [email protected].


Ed Gill

Ed Gill

Owner & Director

Ed has many years experience supporting home care businesses throughout the country to develop services that provide the highest standards of support for clients and Care Professionals.

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