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About us

As a national home care franchise network that’s forward-looking and award-winning, we’re working with our Franchise Partners to set new standards for the quality of home care for older people.

A family-owned company

Radfield Home Care is a business built on a very clear sense of purpose. That purpose is the same today as it was more than 35 years ago when franchisors Alex Green and GP Dr. Hannah MacKechnie’s parents first set up the Radfield business as a residential care home for the elderly in Shrewsbury, Shropshire.

As the world has changed in many ways since then, the business has continued to be a leader in home care innovation. Under the vision, passion and leadership of brother and sister Alex and Hannah, Radfield Home Care is now a fast-growing, home care business, operating nationally through a network of Franchise Partners and providing exceptional care and support to clients and their families every day.

Radfield Office Team

A family business and a franchise community that cares

“We love bringing new Franchise Partners on board because it’s like adding another member to our family. We’ve run local offices ourselves, so we know what it’s like and we know what it takes. If you’re approachable, enjoy meeting new people, a good listener and also willing to put yourself forward then we’d be very keen to hear from you.  As our franchise family grows so does the impact we have and that’s what makes it such an exciting opportunity.”

The history of Radfield

radfield care hoome kennedy road 1982
1982

Radfield Residential Care

Our story begins when Alex and Hannah’s parents, Chris and John, set up and opened Radfield Residential Home on Kennedy Road, Shrewsbury.

Hannah & Alex
2000

Franchisors careers

Hannah qualified as a doctor and then a GP, working across the UK and in New Zealand, while Alex worked in finance for companies such as HSBC and Halifax and a number of charitable organisations.

HWY Office Move
2008

Radfield Home Care

Spotting a need for local, quality home care, Alex and Hannah set up the first Radfield Home Care office in Shrewsbury. Working out of the garage adjacent to the residential home in the great entrepreneurial tradition.

2014 shrewsbury mayor award
2014

Shrewsbury Mayor’s Gold Courtesy Award 2014

Winning our first award was a proud moment for the whole team and recognition of Radfield’s achievements. We have since continued to consistently win awards for our service.

Bounce back from redundancy
June 2016

Launching our first franchises

Given our commitment to investing in local communities and workforces, it was a natural move to launch Radfield’s franchising operation and extend our services to other areas.

about us history shrewsbury care team
December 2016

Caring for our Carers

The introduction of our industry-leading Caring for our Carers pledge made it clear how important our people are and what we promised to do in order to support them in providing exceptional care to our clients across all our local offices.

franchise expansion lisa and jennie
2017

National franchise growth underway

By 2017 national expansion plans were in action and we had three more franchise branches on board; Havering & Brentwood, Herefordshire & South Shropshire, and Bexhill Hastings & Battle.

old franchise forum team
2017

Our first Franchise Forum

In 2017 we hosted our first Franchise Forum, bringing together our franchise partners and National Office team to share ideas and unite our network under collective goals and initiatives.

Radfield Home Care National Office Team
2018

Strengthening our National Office team

As our business continued to grow, we added a number of new members to our National Office team, bringing a range of expertise and experience to support the Radfield franchise network.

Alex & Hannah
April 2019

Head office move

We moved into our National Office in Shoplatch, Shrewsbury, where our franchise support team are based. The team increasingly spend time on the road meeting with our franchise partners around the country.

radfield home care emerging franchisor of the year 2019
June 2019

Emerging Franchisor
of the Year 2019

We were delighted to win a highly prestigious accolade; the British Franchise Association’s HSBC Emerging Franchisor of the Year 2019.

presentation to franchise partners
July 2019

First Data Review calls

Enhancing the support provided for franchise partners, we introduced monthly Data Review calls. These calls allow us to directly address issues being faced by the office and assess performance figures in order to create an effective bespoke business strategy.

Franchise Forum
Feb 2020

First Registered Care Manager Forum

A natural next step from the Franchise Forum events was the introduction of a forum for Registered Care Managers. These educational forums support the network to provide exceptional levels of care and ensure we are united behind our mission.

stock forum imagery 2019
May 2020

First Registered Care Managers surgery

Following on from the Registered Care Managers Forum we introduced surgery sessions. The sessions bring together the collective experience and training of the network to provide Care Managers with the training to approach their role with confidence.

franchise forum Nov 2021
Nov 2021

Expanded 2-day Franchise Forum

One day simply was not enough to cover everything we and our franchise partners wanted to discuss. Starting with the November 2021 forum we extended the event into a 2-day get together, packed with presentations, workshops and idea sharing.

Radfield Home Care #BeThere
Feb 2022

New look, new website, same mission

In early 2022 we launched our fresh new logo, colours, website and Be There messaging. We are on a mission to help the nation age well by remaining connected to the things that matter the most to them. We do this by being there for our Care Professionals, for our clients, and for the wider community.

radfield home care franchise netwrok group photo 2021
2022

Foundations for our franchising future

Radfield continues to grow and expand not only the local network of franchise partners but also the impact our teams have in the communities in which they work. The business made significant investments to support growth and set up success for the long term.

A welcoming & friendly team

We believe exceptional care starts with exceptional people. That’s why our team is at the heart of everything we do. We’re proud to make it personal and be a bit different in the way we think and work.

Meet our team
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We’re family

Our franchise network and all our partners are a trusted family. We empower them to run their businesses with warmth and respect.

Your Side Icon Your Side Icon

We’re on your side

We understand, listen, and act as caring advocates, to support our franchise partners in building their own, successful businesses.

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We’re proud to care

We’re proud to stand out for the right reasons, by always pushing for the very best outcomes for every individual.

Our business model

Radfield is a franchise-led business, which means we are a network of locally-owned businesses, all sharing the same vision and commitment to providing the same exceptional levels of care and support.

We are proud to be a British business, born and bred in the UK. We’re family-owned with a strong ethical approach and a proven model that works. We’re proud of our history and we’re forward-thinking; innovating to lead the way and shape the future of home care.

 

Radfield Office Team

Our awards