Looking for high quality home care for your loved one is such an important and often complicated decision making process. During the recent Covid-19 crisis this has become more challenging and Radfield Home Care Havering and Brentwood has prepared a quick helpful guide in light of the recent easing of lock down restrictions – helping you to navigate through your care journey with added reassurance.
Things to consider as Covid lockdown restrictions are lifted….
The right home care provider will always have your loved ones best interests at heart and will ensure that they are fully compliant with the latest Covid safety regulations. Throughout the crisis, Radfield has maintained the delivery of essential, safe and high quality care to their clients and has sought expert opinion including liaison with the Care Quality Commission (CQC) and the UK Home Care Association (UKHCA). This has ensured that the much needed social contact with their clients could continue while also providing well received reassurance to their families and friends. Additional safeguards have been implemented, such as the use of Personal Protective Equipment (PPE), and modifications to the delivery of services have been made, including ensuring clients are aware of the new procedures and how they are being kept safe.
Radfield Home Care Havering and Brentwood’s Operations Director, Lisa Cable explains:
“Throughout the Covid-19 crisis, Radfield has been devising safety policy and procedures that have been directly informed by the most up to date regulations and advice available to the care sector. The safety of our clients and care professionals are of the utmost importance to us and we have worked hard to ensure that everyone has been reassured within this quickly changing environment.
It has been such a privilege to be able to provide essential social contact and support to our clients, often in place of the visits from family members and loved ones who were unable to attend due to travel restrictions. We continue to develop new ways of making our clients as safe and as socially connected as possible during these trying times.”
A key way of separating glossy marketing material from the actual care received by clients, is to visit a reputable home care review website. Similar to Tripadvisor for the tourism industry, Homecare.co.uk is the UK’s leading online review website for home care services. It allows clients, their relatives and loved ones to review the care they are receiving based on the quality of staff, standard of care received, office management team, dignity of services and value for money.
In June 2020, Radfield Home Care Havering and Brentwood was awarded the prestigious Homecare.co.uk ‘Top 20 Home Care Provider Awards’ achieving an average review score of 10 out of 10.
A good measure of how suitable a home care company will be, and how they are adapting to Covid, is how the care team responds to your initial request for information and how they assess your loved ones needs. It is a great opportunity to raise any questions related to Covid in particular, as well as queries relating to the wider care services offered.
Radfield puts the client at the centre of all they do and offers a focused and specialised approach to home care services, guided by their family core values. Ensuring safety for all, new client enquiries are currently being conducted over the phone and a full run through of all safety measures related to Covid are thoroughly explained.
As an award winning family run business, providing care for over 30 years, Radfield Home Care Havering and Brentwood truly understand the importance of choosing the right care provider, especially during these difficult times. They continue to provide exceptional care by exceptional people and are committed to safeguarding their clients and carers throughout the current crisis and beyond.
If you would like to find out more about Radfield Home Care and the care support services offered, you can visit www.radfieldhomecare.co.uk or contact the branch directly on [email protected] or 01708 609 364.
Get in touch with your local Radfield Home Care office today and find out more about the support we offer and the difference we can make.