We would like to introduce you to Gemma Baugh, care coordinator for Radfield Home Care Shrewsbury and Oswestry. Gemma is responsible for the creation and management of the rotas for clients and carers, liaising with clients, families and professionals to manage care needs and staff deployment and supporting the registered manager with safe running of the office.
Gemma explains her path to care professional:
“I am a mother of 6 children, all of which are home educated, and I previously worked as a vending operator filling the machines in hospitals and HMRC offices. I left to take care of my Nan who moved in with me when she was diagnosed with terminal cancer. When my Nan passed away I went into domiciliary care as I wanted to provide care for peoples loved ones like I did with my Nan. I then moved from Telford to Shrewsbury when I applied to Radfield to be a care professional. I have made some great relationships with both the clients and the other Radfield staff.”
Since joining Radfield as a care professional back in April 2022, Gemma’s experience and passion have proved so important:
“I feel I have lots of experience within the care sector after working in the care sector for some time both personally with my nan and with a company, I’m aware of lots of our clients and care professionals already.
I have a passion to give people the best quality of life they can have to be able to live an in depth independent life how they want to, especially after having family members go through difficult times and having some unprofessional experiences with other agencies. I always aim for continuity when coordinating our care, always aiming to maximise our time with our clients and to minimise our travel and waiting times.”