02
Aug

Looking for care provision as Covid restrictions ease

Jackie Gillen Read 240 times

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Looking for high quality home care for your loved one is such an important and often complicated decision making process. During the recent Covid-19 crisis this has become more challenging and Radfield Home Care Wakefield and Dewsbury has prepared a quick helpful guide in light of the recent easing of lock down restrictions - helping you to navigate through your care journey with added reassurance.

Things to consider as Covid lockdown restrictions are lifted….

Ask - How has the care provider responded to the challenges posed by Covid?

The right home care provider will always have your loved ones best interests at heart and will ensure that they are fully compliant with the latest Covid safety regulations. Throughout the crisis, Radfield has maintained the delivery of essential, safe and high quality care to their clients and has sought expert opinion including liaison with the Care Quality Commision (CQC) and the UK Home Care Association (UKHCA). This has ensured that the much needed social contact with their clients could continue while also providing well received reassurance to their families and friends. Additional safeguards have been implemented, such as the use of Personal Protective Equipment (PPE), and modifications to the delivery of services have been made, including ensuring clients are aware of the new procedures and how they are being kept safe.

Radfield Home Care Wakefield and Dewsbury’s Director, Jackie Gillen, explains:



“All of our staff have completed a bespoke Covid-19 training course along with increased competency checks to ensure our essential, safe and high quality care services have continued throughout. We follow all guidelines rigorously and amended care plans to ensure clear guidelines are provided for staff to follow and document at every care call.”

We have recently completed a staff survey on COVID19 and support, the results have been overwhelmingly positive, with comments such as:

"Management has been fantastic at keeping us up to date."

"We have always been updated with the new policies and guidance surrounding Covid-19 as soon as they were released."

We have also completed a recent client survey and again feedback has been very positive on our approach and continued safe delivery of our essential, high quality care service. With clients making comments such as:

"You guys have been awesome throughout the Covid-19 pandemic."

"All staff have made sure we have all the knowledge we need and staff are well trained and always follow the rules and PPE requirements...thank you for lifting my spirits by sending the lockdown treat boxes to us all, it was a lovely light in all the darkness."


 

Read - Recent trusted unbiased reviews of care received by real clients


A key way of separating glossy marketing material from the actual care received by clients, is to visit a reputable home care review website. Similar to Tripadvisor for the tourism industry, Homecare.co.uk is the UK’s leading online review website for home care services. It allows clients, their relatives and loved ones to review the care they are receiving based on the quality of staff, standard of care received, office management team, dignity of services and value for money.

In June 2020, Radfield Home Wakefield and Dewsbury was awarded the prestigious Homecare.co.uk ‘Top 20 Home Care Provider Awards’ achieving an average review score of 9.7 out of 10.

Contact - The care management team.


A good measure of how suitable a home care company will be, and how they are adapting to Covid, is how the care team responds to your initial request for information and how they assess your loved ones needs. It is a great opportunity to raise any questions related to Covid in particular, as well as queries relating to the wider care services offered.

Radfield puts the client at the centre of all they do and offers a focused and specialised approach to home care services, guided by their family core values. Ensuring safety for all, new client enquiries are currently being conducted over the phone and a full run through of all safety measures related to Covid are thoroughly explained.

As an award winning family run business, providing care for over 30 years, Radfield Home Care Wakefield and Dewsbury truly understands the importance of choosing the right care provider, especially during these difficult times. They continue to provide exceptional care by exceptional people and are committed to safeguarding their clients and carers throughout the current crisis and beyond.

If you would like to find out more about Radfield Home Care and the care support services offered, you can visit www.radfieldhomecare.co.uk or contact the branch directly on wakefield@radfieldhomecare.co.uk  or 01924 271 394.


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