Lauren’s Story – Apprentice

What is your role as an apprentice at Radfield?

My role is managing social media accounts and creating marketing material to be shared around the local community about upcoming events we’re hosting and the services we can provide our clients. I design our monthly newsletters, Star of the Month promotional material, leaflets and social media posts to help generate awareness of not just Radfield Home Care Havering, but also how home care services can help support older people to remain independent.

What is a typical day/week and what activities do you do in your role?

On a Monday morning, the first thing I do is check my emails and manage any urgent tasks that need handling. This often includes updating the progress of our carer applications and liaising with any new applicants to book them in for an interview if they are suitable for the role. I deal with recruitment activity such as this on a daily basis, but I also organise existing carer files to ensure we remain fully compliant too. I am also heavily involved with assisting with office admin, such as managing incoming calls, ensuring our social media is updated daily and supporting supervisors with their workloads.

What do you enjoy about your role?

In school, I completed a 2-year media course and I enjoyed every second of it, creating all sorts of marketing material from posters to videos. In my role with Radfield Home Care Havering, I can expand on what I learned from my course and use my skills to create Radfield’s posters and leaflets etc. I enjoy coming to work every morning because it is a great team and I really enjoy my job role.

When do you go to college?

I go to college on Wednesdays to complete my Level 2 Business Administration qualification at Havering College in Ardleigh Green.

What have you learned about so far?

I have learned how to use different marketing, design and publishing tools to help promote Radfield in the local community. I have also learned a lot about recruitment and how to manage the various recruitment sites and partners we operate with. I now have a wider range of admin knowledge because I use all different tools in the office. Since being with Radfield, my self-confidence has grown hugely too; when I first started I didn’t want to answer the phone, but now that the office staff has coached me through it, I feel a lot more confident.

What is it like to work for Radfield Home Care?

I really enjoy being a part of the Radfield family because everyone makes me feel so welcome and the entire team is so nice. The office is a calm and quiet environment.