Above and Beyond Whatever the Conditions

Trudie Meredith Read 362 times

 above and beyond whatever the conditions

Dedicated Radfield Home Care Stafford Carers Out in the Snow in March from left: Patricia, Helen, and Abigail.

For many of us during severe UK weather conditions, our main concern will be our journey to work or getting the children to school on time.  However, for domiciliary home care workers, severe weather conditions bring additional challenges to overcome.

Radfield Home Care specialises in caring for older people, promoting their independence and enabling them to continue living at home.  Although the Stafford branch is conveniently located in the centre of Stafford, many of their clients live in rural communities which are hard to reach when the weather conditions become as difficult as they have been in recent weeks.

For most Radfield carers, their working day begins with their first care call at around 8 am, followed by at least 4 to 5 calls throughout the morning and the same again in the evening. Some of their client’s homes are only accessible via ungritted roads and in addition to the poor driving conditions, they have the added responsibility of making sure they arrive on schedule to ensure medication, meals and personal care support is all provided at the right time.

Over these particularly challenging few days, the Radfield  Home Care Stafford carers went above and beyond for their clients with a number of carers getting stuck in the snow and being pulled out by local farmers using their tractors and four-by-fours.  The Stafford branch office received many extra big thank you’s from their clients and client’s loved ones, however, one client’s daughter sent a lovely email into the office which the branch would like to share.

Angela Walters commented,

"I just want to say a big thank you to the Radfield team, as they battled through the snow to get to their clients, one of them being my mother. This team of dedicated and professional carers go the extra mile; not only do they support my mother, but they help to support the family as well.

Some of the team got stuck in snow and had to be pulled out by tractors, but they carried on with every obstacle the weather could throw at them to provide a service.

My experience, and what I like about all of the carers that care for my mother, is they take time to carry out her care needs and that they take time to talk to her. So thank you to you all, when you were cold, wet, and freezing, for thinking of others and making sure that my mum was ok!"

Next steps