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Care support

Our experienced National Office team is on hand to guide you through CQC registration along with creating and implementing effective care plans.

Guiding you through compliance and providing exceptional care

A core aspect of the Radfield Home Care brand identity is the fact we provide exceptional care. To ensure outstanding care is delivered, we provide our franchise partners with dedicated guidance as they create care plans and arrange the delivery of the necessary care services.

Along with providing quality bespoke care, it is vital for a home care service to comply with the requirements of the regulatory body, the Care Quality Commission (CQC). Radfield Home Care franchise partners are given systematic support and procedures to follow to ensure their CQC registration is a straightforward process, setting them on a path to achieve the coveted ratings of Good or Outstanding.

Achieving CQC registration and a Good or Outstanding rating

The CQC is the regulatory body for home care services in England. When Dr Hannah Mackechnie and her brother Alex Green first established Radfield Home Care, they were struck by how complex the process of becoming CQC registered can be. Since 2008, Hannah and her compliance team have been perfecting the process for acquiring CQC registration and achieving a strong rating of either Good or Outstanding.

Radfield Home Care franchise partners are given access to the many years of experience the team has in acquiring CQC registration and are supported at each possible step through the inspection process right up to achieving a rating to be proud of.

Creating care plans that work

Delivering exceptional care takes planning, it is far more than paying a client regular visits. Radfield Home Care has a step by step process for preparing franchise partners to run a business that creates, and delivers upon, thorough care plans. One of the initial steps is to recruit a Registered Care Manager. Care Managers have many important responsibilities on their shoulders, including the creation of care plans and arranging the schedules of Care Professionals. This is why it is crucial to recruit a Care Manager that is not only skilled at the role, but aligns with the core values of Radfield; to help the nation age well and remain connected to the things that matter most.

Further Support

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Ed’s story

Ed’s story

After four years working in our National Office helping other people start their Radfield franchise, Ed decided it was time for him to start his own business.

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James’ story

James’ story

Just two years since launching his Radfield business, James and his team earned CQC’s highest rating.

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Our awards

Available territories

Get in touch with your local Radfield Home Care office today and find out more about the support we offer and the difference we can make.