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Expert technology &

IT support

To provide real-time information and impactful business insights, we use the latest technology solutions. As a franchise partner, you are fully trained and supported in using all of these systems in your Radfield home care business.

What is in your IT support package?

At the heart of Radfield Home Care are a selection of advanced software solutions. franchise partners are provided with full access and training on the use of these systems, which include:

Jess in meeting

Documentation & storage software

All documentation is carefully managed allowing for real-time collaboration and document sharing. All documents have tiered access for franchise partners, care managers, and office staff. All resource content is kept up-to-date and is version controlled.

We monitor your documents for compliance issues and help to keep you in line with CQC requirements. Our document solution also enables video conferencing and weekly video meetings with your Business Performance Manager.

Digital staff management

Managing your care team, allocating hours and ensuring that your team is working as effectively as possible is a key element of business success. At Radfield, we use a care rostering system to make the production of rotas and the management of care staff as efficient as possible.

Radfield national office call

Cloud-based care planning

The system at the heart of our care delivery, it manages both care plans and notes for client and carers in real time:

Processes unique to Radfield

We have created our own bespoke forms and processes that work with the PASSsystem. These cover client reviews and Care Professional management and also allow for spot checks on carers to ensure client safety and quality of care, to assist in controlling risk in the business.

As a Radfield franchise partner, you have exclusive access to these forms.

Software discount

We have negotiated exclusive discounts on our chosen software systems that our Franchise Partners benefit from.


We host and set up your email addresses and offer technical support for any website and email issues.

Further support

Have you got 5 minutes?

Would you like to start and run your own business as a Radfield Franchise Partner?

We’ve put together some questions to help you think about what joining the Radfield network might mean for you.

Take the test today
Po’s Story

Po’s Story

Po left behind a lucrative career in the travel industry, taking a bold step to show her life who’s boss and start her own home care business.

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Ed’s story

Ed’s story

After four years working in our National Office helping other people start their Radfield franchise, Ed decided it was time for him to start his own business.

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Our awards

Available territories

Get in touch with your local Radfield Home Care office today and find out more about the support we offer and the difference we can make.