Radfield Home Care Wakefield & Dewsbury, based in Ossett, Wakefield, is delighted to announce it has won a leading home care award for the best response to the coronavirus pandemic. Radfield Home Care Wakefield & Dewsbury beat tough competition to win the prestigious Response to Coronavirus pandemic award at the national 2022 Home Care Awards held at the National Conference Centre in Birmingham on April 1st.
Jackie Gillen, Director at Radfield Home Care Wakefield & Dewsbury said:
“This is a phenomenal achievement for the team and I am so proud of them. They have worked so hard through the pandemic to keep our clients and our Care Professionals safe, while also delivering fantastic care. I really cannot commend them enough, they have done an outstanding job and this award recognises that.”
When covid-19 hit the UK, Radfield Home Care had to put measures in place to protect clients and staff while complying with Government guidance. There was a rapid amount of changing information provided, which had to be responded to and put in place, alongside supporting staff teams and clients to remain safe and connected. Jackie and her team introduced a number of measures to ensure their dedicated care team were fully trained, supported and recognised for their hard work and dedication through regular team celebrations and online events.
Care Professionals were paid annual bonuses, were sent regular thank you cards, and as a thank you, they were each provided with a ‘carer survival kit’ during the second lockdown. The office also provided free healthcare and mental health support to their team to ensure they looked after their health and wellbeing.
Along with supporting their care team, Radfield Home Care Wakefield & Dewsbury undertook a number of measures to reduce loneliness and isolation for clients, helping them stay connected to the things that matter most to them. The office arranged surprises for their clients to brighten their day during the lockdown, such as pamper sessions, personalised gifts, and support contacting family and friends online.
The home care provider also added in companionship visits or more visits if needed to provide clients with more company throughout the week. Every client was sent a personalised treat box including a plant pot with seeds, crosswords, quizzes, tea, coffee, biscuits, chocolate and fudge and a personalised card.
Radfield Home Care Wakefield & Dewsbury also conducted a survey to gauge staff views on their response to the covid pandemic. 100% of responses said:
Commenting on the measures taken by Radfield Home Care Wakefield & Dewsbury, a client said:
“Just wanted to thank Radfield Home Carers for the lovely gift box, left at Mum’s today. She will enjoy all the little treats and I completed the quiz with her and filled in the answers. She enjoys crosswords and simple quizzes, so they were all much appreciated. Thank you.”
Dr Hannah MacKechnie, director & co-founder of Radfield Home Care added:
“Congratulations to Jackie and her team for their commitment to providing exceptional care, they truly deserve the recognition this award brings.
“We wouldn’t be here without the hundreds of phenomenal Care Professionals in our network who go out in their communities to actively help people lead fulfilling lives; so I would like to send our thanks to each and every one of them. Winning the Response to the Coronavirus pandemic category is a testament to their fantastic work in the most challenging of circumstances.”
At Radfield Home Care our mission is simple: Help the nation age well by remaining connected to the things that matter the most to them, and be the employer of choice for Care Professionals in our area.
Get in touch with your local Radfield Home Care office today and find out more about the support we offer and the difference we can make.