11
Aug

Imogen’s story - From hospitality to home care

Kiain McKean Read 269 times

HSS Imogen Carer Case Study Hero Img 
Pictured: Imogen - Care assistant Radfield Home Care Herefordshire & South Shropshire

We would like to introduce you to Imogen, care assistant for Radfield Home Care Herefordshire and South Shropshire.

Tell us about your previous care work/career background.


Prior to working at Radfield I hadn’t done any work in the care sector and had worked in a couple of pubs and also a local chip shop - I’ve had lots of customer service experience dealing with the public. Just before the Covid-19 lockdown happened, I had just started a new bar job at a local pub in Hereford and had recently passed my driving test. The job was cut short as the pub was no longer able to open and so I knew now was the time to explore my options in the domiciliary care.

What has inspired you to want to be involved in the adult social care sector?


The outbreak of Covid-19 really opened my eyes and I could see that there were a lot of vulnerable people that were going to need extra care at home. I knew I wanted a role that would let me provide care and support to the older generation and that being a care assistant was the answer.

My nan used to have a home carer and so I was aware of the type of things that she used to have home help with and to an extent, what being a care professional would involve. My nan was not vulnerable and just needed additional help from a caregiver with preparing lunch and taking her medication. I knew though that being a care assistant wouldn’t be just sitting down and having a cup of tea with a client, there are people in the community that are quite vulnerable and can have complex care needs. Sometimes you walk in to see your client and it is a routine visit and other times they need a bit more support and assistance, that’s the variety of the demands you face as a home carer day to day which I enjoy.

Why Radfield Home Care Agency?


I really liked Radfields values and the way that they cared about their clients - that really stood out for me. I had researched and read the positive comments on facebook that had come directly from the family members of Radfield’s clients. The family members really trusted Radfield with their loved ones throughout their care journey and I wanted to be a part of that.

How did you get to hear about the job opportunity?


As soon as Covid-19 lockdown happened in March 2020 I knew I needed something to keep me on my feet, to keep me busy and saw a position for Radfield on Indeed. I didn’t realise how much I’d grow to love the job as a carer.

What are your career aspirations?


Having just joined as a care assistant I’m really just getting to understand the role and I’m happy where I am. I’ve had the professional training I need to help me as a new carer and I am always able to ask for more, if I need a refresher.

Any special moments with clients you would like to share?


I attend care visits for a lady who lives near to Ledbury, and this also happens to be an area that my Dad grew up in and so I’m familiar with it. We’re able to chat about places that both the client and my Dad have visited and it’s really lovely to have a shared connection to a place and for her to be engaged. I really enjoy my visits to see my client and there is always lots to talk about!

What do you love most about your job and working for Radfield Home Care?


I really like how rewarding the home care assistant role is and how good it makes you feel. At the same time you know you are making the client feel better too - helping them to live to their potential everyday.

At Radfield you always have people in the team you can go and talk things through with, they are always there for each other. There is a strong team support system here to help when things get a bit stressful or you have a question about something - someone is always there.


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